2nd/3rd Level Technical Support Specialist

ENS Recruitment
Basildon, UK
14 Sep 2019
13 Oct 2019
Contract Type
Full Time
Established and very successful organisation based in Basildon, Essex are seeking to recruit a 2nd/3rd Level Technical Support Specialist with good knowledge of SQL/AWS/API/IPG with a strong IT background and great customer support skills to join their team. You will be providing a high quality support service to their customers for their in-house built smart metering solution.

Strong communication and problem solving skills will be key as is the ability to prioritise your workload.

This role will ideally suit someone with excellent customer service skills with relevant qualifications and experience in IT support for custom (in-house built) software and hardware. Experience or knowledge of databases and Amazon Cloud servers will be a plus. Experience of API and/or internet payment gateways will be an advantage.

Duties will include:
  • Working on the service desk receiving and resolving support calls and emails
  • Troubleshooting problems remotely and escalating issues if required
  • Install, maintain and configure new software for new projects
  • Create documentation and knowledge base to empower users/clients to self-serve
  • Managing and maintaining their Web Payment Gateway and cloud-based hosted systems
  • Create, maintain and modify databases to assist with issue resolution

Essential Skills:
  • Technical knowledge on different models of networking communications, Ethernet, RF, GPRS
  • Hands-on and over the phone network and software troubleshooting experience
  • Ability to understand SQL queries and APIs would be a great advantage
  • Positive attitude, highly self-motivated, ability to effectively prioritise and execute tasks
  • Proven analytical and problem-solving abilities, keen attention to detail
  • Strong customer service skills

Salary range £25-35k dependant on skills.

For further information apply today or contact Kim Baker, ENS Commercial Recruitment, Westcliff

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