Brand Specialist

Pentagon Motor Group
Nottingham, UK
30 Aug 2019
28 Sep 2019
Contract Type
Full Time
Pentagon Chilwell SEAT have an exciting new opportunity available!

Are you:
  • An enthusiastic communicator with previous Customer Service experience?
  • Confident using IT systems?
  • Able to explain complex subjects in a simple and attractive way?
Main responsibilities

Displaying a passion for new products, technology & customer service, you will play a key role within our SEAT Chilwell dealership, becoming recognised as an expert who is proud to be part of the SEAT Team of Brand Specialists. You will enhance the customer experience by sharing your knowledge of the SEAT Brand and products with potential owners, supporting the buying process. You will work effectively with the rest of the Dealership Team, bringing skills and knowledge that will inspire customers, build commitment and loyalty and ultimately increase sales.

Duties include:

•Providing an engaging, warm first point of contact for customers, both in the showroom & via digital enquiries.
•Listening to customers, understand their needs, questions and aspirations.
•Promoting the SEAT brand, products and technologies, sharing information, features and benefits in a friendly, understandable way.
•Completing product presentations, test-drives and vehicle handovers.
•Supporting off-site events, acting as an ambassador for your Dealership and for the SEAT Brand.
Ideal candidate

The ideal candidate will:
  • Have first class interpersonal skills, and a strong customer service background
  • Show enthusiasm & dedication towards their role
  • Be confident using IT systems
  • Feel comfortable liaising with customers face to face, over the phone & over the internet.

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