MDS Technical Specialist x 3

Solihull, UK
16 Sep 2019
22 Sep 2019
Contract Type
Full Time
Company description:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Job description:

Job Title: MDS Technical Specialist x 3

Base Location: Solihull

Salary from £35,000 per annum plus benefits

About the role

IT Specialist provides senior level technical support services to users and organizations for the MDS standard service. This covers ensuring service requests are appropriately executed, the live service environment is operating correctly, the live service is being maintained correctly across the SIAM process model and they support Incidents ((or post Incident reviews) as required by providing insight and practical technical expertise.

They additionally serve as consultants in their specialty areas that concern a variety of functional operations and provides technical assistance, advice and training related to ordering the MDS standard service, complex/expert use of the MDS standard service and if appropriate what variant would be best suited to meet the business need.

Managed Desktop Service (MDS) is an enabling ITS service provides centrally managed desktops, laptops, tablets and mobile devices to UK&E, Corporate and Secure users. This is currently supporting nearly 4000 users and is being sponsored by the Exec to provide all UK&E Managed Desktop Services to approximately 12,000 users. ITS currently spends over £4m per annum on Managed Desktop Service (MDS) services across the UK&E and Corporate User base and this is expected to rise to £8m when the 12,000 users are migrated.

About you

    3 years senior infrastructure experience in working with a managed desktop environment and windows 10 evergreen environments.
    Strong experience with ITIL based working practices
    Strong understanding of Active Directory and group policy
    Knowledge of application packaging, windows deployment task sequences, OS deployment tools.
    Knowledge of CES+ accreditation process, solution rollout to end users
    Experience project implementation (desirable)
    Experience of solution design (desirable)
    Experience in working with VDI or virtual application (desirable)
    Experience with MDM and mobile device management (desirable)

    Technology experience

      Windows 10
      Office 365
      Microsoft SCCM
      Microsoft Intune
      Windows Server
      Active Directory and group policy
      Service Now
      Symantec End point protection
      HP hardware management

      On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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