Technical Support Technician

Recruiter
BMR Solutions
Location
Leeds, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
26 Sep 2019
Ref
1247764535
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
My client, who is a leading vending machine manufacturer are currently recruiting for a Technical Support Technician to join their ever growing, successful team.

The post holder will be required to carry out after sales technical support, resolve incidents and repairs in assigned area, according to the instructions of the After Sales Manager and the established procedures, with the objective of ensuring support to the Sales Department, the satisfaction of internal and external customers and identify new business opportunities.

Position: Technical Support Technician (Field Service Engineer)
Salary: £27,000 - £29,000 + (Company car, Fuel, Hotels and expenses related to travel)
Job Type: Permanent- Full Time
Location: North of England (Liverpool, Sheffield, Grimsby, North Easy & Scotland)

Sector: Field Service / Maintenance / Installation / After Sales / Steam / Water / Electrical / Mechanical / Commissioning / Engineers / Fault Finding / Repair / Vending /Food

Main Duties:

• Receive, manage and ensure the resolution of incidents, coordinating with the rest of departments and communicating the outcome to the client.

• Agree if the incidents reported by the clients can be approved under guarantee of the products or not.

• Identify the problems and record all the information for the analysis of cause and ensure corrective action is completed.
TECHNICAL AND TRAINING DOCUMENTS:

• Train the technicians of the distributors and/or operators in the use of the products.
SUPPORT/HELP:

• Visit clients and attend trade fairs as technical support to the sales staff.

• Identify and communicate new applications and/or opportunities of product improvement and increase sales, from the requirements identified from the clients.

• Support in the development and results from the field tests for new products.
IMPROVE PROCESSES:

• Identify and propose continuous improvement for maximising of the processes in the workplace.
STANDARDS:

• Ensure correct use and maintenance of the tools, manuals and/or equipment required for doing the assigned tasks.

• Ensure the updating and accuracy of the data bases of the department.

• Ensure the achievement of the established deadlines in actions where it is required.

• Ensure the compliance of the current standards and of the internal procedures that affect the activities in your area.

• Ensure the security and safety in the workplace and other jobs in your area, according to the established procedures and the current standards with respect to the material on risk prevention in the workplace.

• Any other requirements in the job or professional group that you belong to or that is attributed to you.

Periodical tasks:
REPORTING:

• Detail and report information/documents referring to your area of work.
INTERNAL COORDINATION:

• Organise the service routes and contract travel arrangements for the client's business trips (Tickets, hotels, etc.).

• Provide support to the department, according to the defined guidelines.

• Participate in department or area meetings, as well as interdepartmental meetings.

Skills/Experience:

• University Degree (Mechanical, Electronic Engineering...) / A level standard in appropriate subjects.

• Relevant field service based work on electro-mechanical equipment (Process equipment highly advantageous)

• Microsoft Office

Other:

• Must be willing to travel to in the North of England

• Company vehicle & tools provided

• Clean driving licence

• All relevant product training/qualifications provided (Health & Safety, Product Service Training)

BMR Solutions acts in the capacity of an Employment Business and an Employment Agency

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