IT Operations Manager / Infrastructure / ServiceDesk / Chester

Michael Page Technology
Chester, UK
18 Sep 2019
23 Sep 2019
Contract Type
Full Time
You will overlook both the Infrastructure team and the Service Desk team. Ensuring a secure, reliable and fit for purpose IT infrastructure that evolves in line with business needs and to deliver a high quality, business focused IT support service in line with agreed SLAs.

Client Details

Manufacturing business based in Chester.

IT Operations Manager / Infrastructure / ServiceDesk / Chester


Main responsibilities of the role:

Team Leadership
  • Lead, motivate and manage a small Infrastructure and Service Desk team.

Infrastructure Management
  • Engage with a range of stakeholders to understand current and future infrastructure needs.
  • Manage the current technology infrastructure to ensure that it is reliable, optimised and fit for purpose.
  • Actively monitor and maintain the current technology infrastructure.
  • Ensure that appropriate processes, tools, resources and capability are in place to enable the delivery of the above.
  • Actively manage all third party suppliers and contracts required to deliver infrastructure services.
  • Ensure appropriate infrastructure resilience, backup and recovery are in place.

Service Management
  • Ensure the delivery of a high quality, business focussed IT support service in line with agreed SLAs.
  • Report, analyse and deliver improvements to the support service.
  • Ensure the resolution of any complex and persistent support issues.

Projects and Change
  • Specify, plan and deliver technology improvements to ensure that the IT infrastructure continues to align with business needs.
  • Manage and deliver the infrastructure elements of wider business and IT change projects.
  • Manage and deliver the UK elements of infrastructure integration activity, working with teams in the US.

  • Ensure that all SOX compliance activity owned by the Infrastructure and Service Desk teams is delivered in a complete, accurate and timely manner.
  • Ensure that the technology infrastructure is secure and remains so, working closely with the US Security team.
  • Implement IT policies, procedures and best practices.


Successful candidate will have:
  • At least 5 years experience in an IT Operations management role.
  • Proven capability in leading, building and mentoring an IT technology team to deliver high quality service.
  • Experience of successfully leading and managing IT technology projects.
  • Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
  • Proven ability to work in a matrix environment and deliver effectively.
  • An analytical and pragmatic problem solving focus.
  • Self motivated and decisive, with the ability to adapt to change and competing demands.
  • Experience of working in a chemicals or manufacturing organisation.
  • Experience with core CF technologies: Microsoft, VMWare, Citrix, Oracle, Unix (HP-UX) and Cisco IP telephony.
  • Experience of ITIL or COBIT, ideally supported by a qualification.
  • Experience of SOX, ISO27001 and GDPR

Job Offer

Competitive rate of pay and great benefits on offer.

IT Operations Manager / Infrastructure / ServiceDesk / Chester

Similar jobs

Similar jobs