IT Operations Manager / Infrastructure / ServiceDesk / Chester

Recruiter
Michael Page Technology
Location
Chester, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
23 Sep 2019
Ref
1257366296
Contract Type
Permanent
Hours
Full Time
You will overlook both the Infrastructure team and the Service Desk team. Ensuring a secure, reliable and fit for purpose IT infrastructure that evolves in line with business needs and to deliver a high quality, business focused IT support service in line with agreed SLAs.

Client Details

Manufacturing business based in Chester.

IT Operations Manager / Infrastructure / ServiceDesk / Chester

Description

Main responsibilities of the role:

Team Leadership
  • Lead, motivate and manage a small Infrastructure and Service Desk team.

Infrastructure Management
  • Engage with a range of stakeholders to understand current and future infrastructure needs.
  • Manage the current technology infrastructure to ensure that it is reliable, optimised and fit for purpose.
  • Actively monitor and maintain the current technology infrastructure.
  • Ensure that appropriate processes, tools, resources and capability are in place to enable the delivery of the above.
  • Actively manage all third party suppliers and contracts required to deliver infrastructure services.
  • Ensure appropriate infrastructure resilience, backup and recovery are in place.

Service Management
  • Ensure the delivery of a high quality, business focussed IT support service in line with agreed SLAs.
  • Report, analyse and deliver improvements to the support service.
  • Ensure the resolution of any complex and persistent support issues.

Projects and Change
  • Specify, plan and deliver technology improvements to ensure that the IT infrastructure continues to align with business needs.
  • Manage and deliver the infrastructure elements of wider business and IT change projects.
  • Manage and deliver the UK elements of infrastructure integration activity, working with teams in the US.

Compliance
  • Ensure that all SOX compliance activity owned by the Infrastructure and Service Desk teams is delivered in a complete, accurate and timely manner.
  • Ensure that the technology infrastructure is secure and remains so, working closely with the US Security team.
  • Implement IT policies, procedures and best practices.

Profile

Successful candidate will have:
  • At least 5 years experience in an IT Operations management role.
  • Proven capability in leading, building and mentoring an IT technology team to deliver high quality service.
  • Experience of successfully leading and managing IT technology projects.
  • Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
  • Proven ability to work in a matrix environment and deliver effectively.
  • An analytical and pragmatic problem solving focus.
  • Self motivated and decisive, with the ability to adapt to change and competing demands.
  • Experience of working in a chemicals or manufacturing organisation.
  • Experience with core CF technologies: Microsoft, VMWare, Citrix, Oracle, Unix (HP-UX) and Cisco IP telephony.
  • Experience of ITIL or COBIT, ideally supported by a qualification.
  • Experience of SOX, ISO27001 and GDPR

Job Offer

Competitive rate of pay and great benefits on offer.

IT Operations Manager / Infrastructure / ServiceDesk / Chester

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