Software/Solutions Delivery Manager

Recruiter
Response Network
Location
Nottingham, UK
Salary
Competitive
Posted
14 Sep 2019
Closes
23 Sep 2019
Ref
1257360682
Contract Type
Permanent
Hours
Full Time
We have a great opportunity for an experienced Solutions/Software Delivery Manager to join an expanding, Global Tech business, to work for their head office in Nottingham. You will come from a tech company, ideally with experience of delivering SaaS solutions to Clients AND have experience of leading a team.

As part of the team you will thrive in an environment of passion, integrity, ownership and innovation, where development and progression is a real focus. When it comes to the benefits and perks, we like to think our Client have everything you'd expect - 27 days holiday, your birthday off work, private medical cover, dental cover, an annual bonus, bi-monthly social events and a lot more!

As a Solutions Deliver Consultant Lead in the Professional Services Team, you will be responsible for the leading the day to day handling of client deliveries and team of delivery consultants as well as managing the on-boarding of integrations of Products and Services. As Lead you will be the champion for monitoring and maintaining the solutions in use, updating and investigating issues raised through support or alerting. You will also take a pro-active approach to solving known in-efficiencies and help the team, set up for continued growth and success.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
  • Leading a team of Solutions Delivery Consultants
  • Create and deploy processes and practices drive performance and efficiencies
  • Client liaison - Maintaining contact with clients during delivery of professional services
  • Internal coordination - Communicate will all business areas to obtain information to support client requests.
  • Sales liaison - Working closely with Sales and Account Management to sync delivery and handover of services and solutions.
  • Administration - Manage and maintain delivery board, issue ticketing and work requests for professional service integrations. Ensuring all tickets are handled within SLA, escalated or raised to the necessary teams or responded to as required.
  • Operate configuration tool - sets to support product setup, configuration changes and alterations to existing client implementations and services
  • Third line support for all PS Client services and integrations
  • Customer query handling and resolution management
  • Work on refining processes and improving internal and external customer experience
  • Work closely with Sales, Account Management, QA and Support.

SKILLS/EXPERIENCE:

Essential
  • Experience within a Software Professional Services Team
  • Professional and confident customer communication skills
  • Strong organisational and administrative skills
  • The ability to prioritise effectively and efficiently, working to deadlines
  • Service Desk operational experience
  • Strong project/work management skills
  • Creative, problem solving ability
  • A fine attention to detail
  • Strong documentation skills
  • Technically minded with an interest in learning technical skills through provided training

Desirable
  • Working in a configuration based toolset
  • Some development exposure would be advantageous but is not essential (c#, Azure, others)

If you have the Solutions Delivery experience and experience of leading a team, we really want to see your CV today.

This job was originally posted as www.totaljobs.com/job/87880558

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