CRM Manager

Recruiter
Talk Talk Group
Location
Carrington, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
1264319280
Contract Type
Permanent
Hours
Full Time
We are TalkTalk Business. For over 20 years, we have provided business of all sizes the right solution for them, from broadband, Ethernet, SIP Trunking and unified communications. We make sure we understand business needs so we can offer the best tools to help companies operate smoothly, including an array of broadband, networking and business-grade voice and data products. We've created a working environment where you can be yourself and give your all. You'll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won't always be easy, but it's always exciting and it promises great opportunities for you, and our business, especially if you're ready to stand for something.The role of CRM Manager is key to the acquisition of customers, revenue uplift, product penetration, and customer retention, therefore making it critical to the business development of TalkTalk Business Direct.Responsibilities:Lead the planning a variety of in life and prospect marketing campaigns for the organisation.Lead and define customer in-life customer communication strategyEnsuring all marketing campaigns are delivered on time and within budget, delivering the targeted return on investmentProject managing all campaigns from beginning to end, ensuring they meet the target objectives.Working closely with the rest of the Marketing Team on campaigns, overseeing the development and maintenance of the campaign roadmapReporting campaign results to senior management and explaining variances.Working to strict deadlines and KPI'sReporting on campaign return on investment and making recommendations on additional activities to compliment any marketing activityWork closely with the sales team to ensure relevant capacity available to deliver optimal results from and marketing activityMust have experience:Extensive customer engagement coverageCustomer Relationship ManagementCoverage of working on a variety of marketing campaigns from inception to completionKPI forecasting and re-forecasting experienceManagement of strategic programmesProven knowledge of data marketPeople Management skillsExcellent communication and organisational skillsSales and marketing planning experienceRelevant industry experience gained from a similar company would be a strong advantageGreat to have:Relevant industry experience/knowledge within telecommunicationsExperience of working with Eloqua/SalesforceExperience of developing predictive modelsDatabase management experience, ideally with SQLHow will I be rewarded?We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance. We also:Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.Offer free TalkTalk broadband and TVProvide an opportunity to participate in share schemesWellbeing and recognition schemesOffer a range of discounts on shoppingOn top of all this, you get to choose your benefits flexibly around what works best for you!Full time

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