Retail Liaison Manager

Recruiter
Acme Appointments
Location
Cambridgeshire, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
28 Sep 2019
Ref
1264205382
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Experienced Retail Manager / Concessions Manager with a strong commercial awareness is needed for this newly created role within a dynamic venue in the Peterborough area. The main focus of the role is to act as the liaison between individual concession managers & the marketing team to engage the visitors with new marketing & promotional initiatives and provide a first class customer experience. You will need a background in retail / leisure venue management (gained within a leisure venue, department store, shopping centre or retail park) and be able to provide a strong customer focussed service.

Retail Liaison Manager

Engage concession retailers in marketing & promotional initiatives
Manage statutory compliance and assist retailers with compliance
Manage tenant & visitor information flow
Managing intranet
Promote and ensure regular publication and distribution of retailer handbook
Manage and monitor key performance indicator information flow
Work with FM team during delivery process and opening to ensure a positive experience and successful launch
Provide full induction training to concession retailers
Monitor performance against corporate objectives and targets
Liaise with marketing & PR teams to ensure that all opportunities for positive PR in relation to concession retailers are maximised.
Ensure all activities work towards building a leisure brand which is unique & vibrant
Consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
Monitor unit fit-out standards to ensure they support the brand
Retail Liaison Manager

Experienced Retail Manager / Concessions Manager with a strong commercial awareness is needed for this newly created role within a dynamic venue in the Peterborough area. The main focus of the role is to act as the liaison between individual concession managers & the marketing team to engage the visitors with new marketing & promotional initiatives and provide a first class customer experience. You will need a background in retail / leisure venue management (gained within a leisure venue, department store, shopping centre or retail park) and be able to provide a strong customer focussed service.

Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 7 days you may assume you have not been selected this time - but you are welcome to apply for any future vacancy you feel you are suitable for. Thank you for your interest in Acme Appointments

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