Deputy Store Manager

Big Yellow Self Storage Company
North Kensington, UK
14 Sep 2019
21 Sep 2019
Contract Type
Full Time
Role: Deputy Store Manager / Location: North Kensington / Salary: £28,135 / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times

How you can make a difference
Are you a people person looking to make a real difference? Do you have a "lead by example" management style? Are you driven to exceed targets? At Big Yellow, our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It's crucial that you'll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as 'people people', so if a customer looks like they want a cup of tea, get the kettle on.

Using your brilliant people skills, you'll determine what our customers' situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.

What we would like from you
We love a bit of get up and go, so don't be afraid of getting stuck into your work with passion and enthusiasm. As a Deputy Store Manager your main role is to support and deputise for your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:
  • Plan and prioritise the work of you and your team
  • Provide regular coaching and support to your team, encouraging development both professionally and personally
  • Ensure you and your team provide the highest level of customer service
  • Maximise sales at every opportunity through promoting the products and services available
  • Be confident and comfortable negotiating day to day
  • Ensure you and your team maintain the cleanliness and maintenance of the store
  • Manage store compliance and administration ensuring standards are met
  • Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
  • Take a flexible approach to working as part of a team or individually
  • Continually review you and your teams performance, providing guidance and support
  • Promote a positive and flexible approach to daily management of your store/team
  • Provide support within your area when required
  • Support your store manager in all aspects of running your store to grow and develop the business

Our ideal Deputy Store Manager will demonstrate
  • A "can do" attitude, not afraid of getting stuck into your work
  • Great leadership qualities having led a successful team by example
  • A genuine desire to support, develop and inspire your team
  • The ability to problem solve whilst building rapport with customers and colleagues
  • Excellent prioritisation skills and ability to make decisions
  • Enthusiasm and consistency with the ability to work alone or within a team
  • A positive attitude and not being afraid of a challenge
  • A flexible approach to yours and your team's working hours

What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:

Competitive rates of pay reviewed on an annual basis
Monthly and quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your Birthday
Holiday entitlement increasing with service
Training and support to help you develop a great career with us
Great pension and sharesave scheme
Social events throughout the year
Family friendly policies to include enhanced maternity, paternity and adoption packages
Free on -site parking
Cycle to work scheme and gym discounts
Vouchers for life events
Day off to volunteer for one of our charity partners

A bit about us

Voted the Sunday Times 100 Best Companies to work for It's a great time to join Big Yellow/Armadillo. Founded in 1998 we provide secure and modern self-storage for homes and businesses whilst working hard to create an environmentally sustainable business. We now operate from a platform of 99 stores, including 24 stores branded as Armadillo Self Storage. We are constantly adding to our portfolio and are certainly a secure Company to work for.

We also recognise the importance of supporting local community projects and charities through fundraising and donating free storage space. Our recently launched Big Yellow Foundation supports charities helping vulnerable people to find employment.

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