Role Purpose and Key Responsibilities: To assist in the successful running of the tote by providing a friendly and efficient service to ensure customer satisfaction whilst operating effective cash control procedures. Key Responsibilities: * Welcome and assist visitors to the Stadium in an appropriate way; * Develop and maintain a working knowledge of betting products; * Undertake betting transactions with speed and accuracy taking action to minimise queuing; * Open, operate and close the Tote terminal so as to provide instant and attentive service to customers; * Complete Tote terminal administration completely and accurately; * Contribute to the prevention of fraud; * To carry out any other reasonable requests made by the Tote Supervisor or Manager. Health & Safety and Compliance Responsibilities: * Contribute to the protection of the Betting Licence, by identifying and reporting any activities which could jeopardise the licence to the Tote Supervisor. * To ensure the Think 21 policy is adhered to at all times. Additional Information Accountabilities * You are required to follow the Work Instruction Notices (WIN), or Stadia Operating Procedures (SOP) that are relevant to your role. These can be found on the company Intranet. * The company may also communicate ad hoc notifications through line managers and notices boards - these will also form a part of your health and safety responsibilities. Qualifications and Training Requirements * A-Level or equivalent is preferred Specialist Skills and Experience: * Over 18 * Previous experience in a similar environment is preferred but not essential * Knowledge of the betting industry About The Company At Ladbrokes Coral, we believe we've got the best brands in betting and gaming; and the best people behind them too. There's never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world's best betting and gaming company, where customers want to play and people want to work. Live chat with someone in our team now to find out more!