People & Operations Manager - Manchester 9-12months FTC
People & Operations Manager Reporting directly to the Regional Leader, this role will be responsible for the quality, resourcing, structure, cost effectiveness, stakeholder engagement and management of the firm's Support Services across the North. You will play a lead in developing the services and quality of the teams in partnership with the local business and in line with the firm's strategy. About the role Leadership/ People Management * Lead the people elements of the support teams in the region, working with the local business and your Regional Leader to develop and prioritise the people strategy to support the local business. * Drive quality through processes/interventions to recruit, develop and retain key talent in the region. * Drive engagement through activities and behaviours to encourage great team spirit and morale. * Create a culture of trust and openness though the sensitive and confidential handling of any employee relations issues. * Lead performance management and salary review cycle for the region in partnership with the Regional Leader to ensure fairness and consistency and take ownership for decisions made regarding rating and salary. * Invest in understanding the roles and skills of each member of your team and make time for each of them as individuals. * Create an environment of continued professional development ensuring individual and team performance is managed effectively. * Ensure that all performance related issues are flagged and work with HC contacts to address issues sensitively and efficiently. * Coach or ensure appropriate coaching is provided to team leaders to support their short and long term development needs. Relationship Management * Meet regularly with Regional Leader, Business Unit Leaders, Partners and other key stakeholders to monitor the effectiveness of the team and to understand any potential changes that may impact resource requirements. * Work in close partnership with business leaders through periods of transformation, ensuring that key stakeholders and team members are engaged with and understand change drivers and are brought into proposals. * Keep fully up to date with regions plans and ensure that the leadership are kept regularly advised of anything that might impact our own strategy. * Participate in wider Internal Firm Services projects and programmes. Operational Services * Effective management and monitoring of the regions budget for support services. * Ensure effective management of resourcing across the Region using the skills of the Team Leaders (where they exist) to handle administration of operational resourcing issues - e.g. cover/holidays and absence management. * Ensure that all staff are fully up to date with all relevant policies and procedures and technology changes in order to be able to deliver outstanding client experience. Requirements/attributes for the role Strong influencing and communication skills and ability to build credible relationships with a broad range of stakeholders in sometimes challenging situations. People Management experience across a number of locations. Interest and understanding of emerging technology and ability to influence behavioural change in the adoption and use of these. Commercial with a strong customer service mindset combined with a creative approach to problem solving. Must be flexible and adaptable and willing to undertake additional management responsibilities as directed by the Leader.