Customer Insight Analyst

Rullion Limited
Manchester, UK
16 Sep 2019
22 Sep 2019
Contract Type
Full Time
Customer Insight Analyst

Location: Manchester

Role Type: Permanent - full time

Salary: £26,000 - £35,000 + Flexible Benefits

Working Hours: 37.50 per week

Who are we?

We are Swinton Insurance. We've been helping people to find insurance for over 60 years. And we're far from done. With a fresh focus, a clear vision and some incredible projects on the go, there's never been a better time to join us - and to develop your career with one of the UK's leading digital Insurance Brokers.

What's happening?

Ardonagh Group recently acquired Swinton Insurance and formed a division called Atlanta Group that includes Swinton, Carole Nash & Autonet. This has resulted in a huge period of change and transformation in every department of our business.

What to know about this role?

The Customer Insight team has been through a change in structure and has now joined the marketing department under new leadership. The team thrives in connecting seemingly unrelated data in brilliant ways to promote organic business growth.

The time in this position is split mainly between working on marketing campaigns, performing pre and post campaign analytics, presenting findings to key stakeholders in the business, and undertaking any other ad-hoc customer analysis or profiling work as required. : The team consists of the Customer Targeting Manager + 1 Analyst + 1 Senior Analyst + this vacancy

Who do you report into?

You will report into the Customer Targeting Manager, he has been in the business for over 6 years and has a passion for developing people and making them successful. He is honest, approachable and likes giving constructive feedback.

What projects will you be working on?

The main projects you will be focussing on will be in the marketing team:

Marketing effectiveness and attribution: You will run customer data selections for marketing campaigns, using SAS, SQL or similar. Before a campaign, you will liaise with other marketing teams to determine the appropriate selection criteria and test approach. After a campaign, you will analyse the effectiveness of it against key performance indicators and in conjunction with other marketing communications and provide recommendations for future marketing activity.
Customer Journey: You will provide analytical support on the effectiveness of customer journey communications (e.g. welcome and renewal messages) and provide the business with insights and recommendations for improvements.
You will monitor and review the existing campaign models used by the team, and deliver enhancements and build further models using Emblem, Enterprise Miner or similar.What skills & experience do you require?

You will be educated to degree level or equivalent in a numerical discipline
You will have strong analytical/numerical skills and knowledge of a range of statistical techniques: logistic regression, clustering, decision tress, machine learning, uplift modelling, etc
You will be a good communicator as it's not only important to analyse data and provide solutions, but have the ability to communicate results and findings in a professional manner
You will have experience of one or more of the following analytical tools in a previous role: SAS Enterprise Guide, SAS Enterprise Miner, SQL, R, Python, Emblem. SAS being the most important

What's in it for you?

Competitive Salary
Performance related bonus
Contributory pension scheme
25 days annual leave + buy/sell 5 days
Flexible Benefits scheme
State of the art offices in Manchester City Centre (opposite Manchester Cathedral)

As a business we are responsible, open and honest. We drive change through ongoing evolution and we make the right choices to enable our business to continue to succeed and thrive. We are looking for these qualities in our teams and proactively appoint individuals who share our vision and translate this into their professional lives and approach to work.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

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