Technical Support Expert- White Goods

Dixons Carphone
Sheffield, UK
17 Sep 2019
26 Sep 2019
Contract Type
Full Time

Technical Support Expert- White Good's Engineer

Team Knowhow Contact Centre, Sheffield, S25DD

Full time, permanent

Competitive salary

The Role-

Were a nation of tech lovers and when kit goes wrong, life goes wrong. But not when were around. Join Team Knowhow and, with your support helpful service, you'll own your expertise to help us keep all the important stuff in customers' lives working.

As a Technical Support Expert, you'll be the first point of contact for our 1st line colleagues, to assist them to solve our customers' White Goods issues over the phone and assist them in ordering the correct parts for our team of field engineers. You will be responsible for keeping our 1st line colleague's knowledge up to date by delivering 121 upskill training and to coaching to improve their diagnostic approach.

To be successful in this role you should have worked as a White Goods Engineer and coaching/training and leadership skills would be an advantage.

Skills/Experience Required-

· Coaching/training and leadership skills would be an advantage

· Performance driven

· Excellent customer service skills

· Experience of working as an Engineer with domestic appliances.

Benefits or working for Dixons Carphone-

· Upto 40% off mobile phone contracts with EE, O2 and Vodafone

· Accessories at cost price plus 5% at Carphone Warehouse stores

· Access to Corporate Perks which includes cinema discounts

· 10% of all Currys and Pc World products

· A fully paid, comprehensive training programme

· Clear career progression

· Onsite restaurant and subsidised Costa Coffee

Dixons Carphone group is Retail Week's 2016 Retailer of the Year and Europe's largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the UK . Add this to our £10bn in annual sales, and you can see why it makes more sense to be part of the bigger technology lifecycle. We're aiming to reach even more customers, connect many more wires and create a service that the nation will love

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