Apprentice Support Analyst
Employer description: Our client is one of the UK's premier golf and leisure resorts Job overview: Currently seeking an ambitious individual for an Apprentice Support Analyst position. Main role / Responsibilities [will include but not be limited to]: Provide support for Windows 7, Windows 8 and Windows 10 Configure, install & support PC's, laptops & printers/MFP's Provide support for MS Office 2010, 2013, 2017 and O365 - Word, Excel, Power Point, Outlook and Skype for Business Provide support for McAfee anti-virus, anti-spam, device control, encryption Install bespoke software systems Provide support for PABX including handsets Change backup media & store appropriately Administer software & hardware audit as/when requested Create documentation as/when requested and for any changes/additions to the IT systems Provide support on Apple Macs Setup mobile devices (iPhone's iPads, Android) Provide Windows Active Directory/Exchange 2013 administration create user/mailbox accounts Work to a rota set by your head of department, which is in accordance to the demands of the business Understand and be aware of your Departmental Standard Operating Procedures and adhere to these at all times Attend meetings, appraisals, and training as required Adhere to health and safety, fire and bomb threat procedures, GDPR and PCI Do any other reasonable tasks allocated by the IT Manager/Network Support Analyst Desired qualities, skills and knowledge: Experience with the MS Office suite General IT skills with a good understanding of IT A keen interest in Technology Good written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills A can-do attitude to learn and support Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Exceptional customer service orientation Desired qualification requirements: 3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. Working week: Monday to Friday, 40 hours per week [all details will be confirmed with the employer] Salary: £15,000 per annum Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.