IT Support Analyst

Recruiter
Reed
Location
Norwich, UK
Salary
Competitive
Posted
16 Sep 2019
Closes
06 Oct 2019
Ref
1255966804
Contract Type
Permanent
Hours
Full Time
Interested in developing your career in IT?

As part of our Data and IT team, you will be serving as the first point of contact for system users to support Line of Business (LOB) software packages and IT hardware. This opportunity would suit someone who has strong IT abilities and is a good problem solver.

To be successful in this role you will need to be:

• Great at organising people, tasks and workload

• Adaptable and tenacious when working towards a solution

• A good collaborator and develop relationships with people at all levels of the firm and with external training and service providers

• A strong multitasker able to manage a number of different tasks to completion in a timely manner

• An excellent administrator and able to observe a high level of confidentiality and discretion

In return you will have support to establish your career with our client at a pace that suits you both personally and professionally. Here are just some of the other benefits we offer:

• Flexible benefits including Cycle to Work Scheme, pension salary exchange, holiday purchase, discounted gym membership, on-line benefits platform with healthcare, retail and leisure offers and discounts

• Regular sports and social events and team activities

• Award winning wellbeing programme that includes charity events, dress down days, holistic therapies, pension investment advice, monthly wellbeing newsletter, webinars and dedicated Wellbeing Champions at every office

• Employee Assistance Programme providing advice, support and counselling services

We know that benefits are important and can be personal so feel free to ask us what we can offer you.

More information on the role - key tasks (not exhaustive)

• 1st Line LOB software and IT hardware support:

-Dealing with users seeking technical assistance over the phone, email or in person

-Performing remote troubleshooting through diagnostic techniques and pertinent questions

-Determining the best solution based on the issue and details provided by users

-Raise cases for 2nd Line support

-Pass on any feedback or suggestions by users to the appropriate internal team

-Identify and suggest possible improvements on procedures

• Manage the IT asset database

• Prepare system usage reports for logon, email and web monitoring

• To setup and configure IT hardware

• To provide reasonable on site "remote hands" assistance to the outsourced IT provider to troubleshoot and diagnose any networking and managed device issues

Additional qualifications and Experience

Person Specification:

Education and qualifications

Essential:

• High Level of IT knowledge and skill

Desirable:

• Experience in troubleshooting software within and Windows desktop environment

• Experience of working with Cloud based systems i.e. Microsoft Azure, O365

• Ability to diagnose and resolve basic technical issues

• Previous experience in help desk service or other customer support role

• Working knowledge of printers and multifunction devices.

Skills

• Ability to communicate clearly and professionally

• Strong team member

• Excellent customer care and quality assurance

Personal Attributes



• Versatile

• Confident in own abilities

• Able to work under pressure

• Enthusiastic

• Attention to detail

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