Technical Assistant

SER Limited
Hertfordshire, UK
17 Sep 2019
25 Sep 2019
Contract Type
Full Time
Technical Assistant

St Albans, Hertfordshire, AL2 2LF

£21,000 - £23,000

Office hours Monday to Friday 8am to 5.30pm

Our Client was established in 1997 and is a long standing dominant force within the Architectural lighting market. They pride ourselves in adding value to their clients by providing unparalleled lighting products and services in a unique manner.

Their business model places them and subsequently their clients at an advantage, they are suppliers completely and one hundred percent in command of their supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means they are able to deliver higher quality products at reduced prices to their client base.

Our Values:

* Professionalism

* Quality

* Teamwork

* Accountability

* Inclusion

* Integrity


They are looking for an additional Technical Assistant to join our ever-expanding team. The primary focus of this role is to ensure our Departmental standards of customer service are always adhered to.

Main Responsibilities

* Technical support/consultation to external & internal customers

* Log all technical tickets

* Deal directly with clients

* Monitoring and accessing product quality/performance to provide fault-finding assessment

* Support the efficient operation of the Technical Helpline, written, verbal correspondence

* Maintaining complete, clear, concise & accurate historical records for all activities, take ownership of issues

* Assist internal departments with technical advice & support (e.g. proof-reading marketing material, brochures & instruction leaflets)

* Achieve individual & departmental performance targets

* Clear communications with Far East manufacturing teams offering support and guidance

* Maintain awareness of current product, standards, regulations and competitors

Skills and Experience

* Experience in technical sales, product management, electrical engineering, product development engineering or sales.

* Candidates will ideally have a working understanding of electrical installation practices

* An understanding of the legal requirements of safety and product liability

* Excellent written and verbal English communication skills

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