2nd Line Technician

Recruiter
TN Recruits
Location
Tunbridge Wells, UK
Salary
Competitive
Posted
15 Sep 2019
Closes
29 Sep 2019
Ref
1262985175
Contract Type
Permanent
Hours
Full Time
A brilliant opportunity has arisen for an enthusiastic, technically minded 2nd Line Technician, who is keen to learn and progress their career. The primary focus of the role is providing remote support to customers, dealing with issues that have been escalated.

The successful candidate will join a small, but growing team of technicians and will report directly to the IT Manager.

Key Responsibilities include:
  • Attending customer site for issues not resolvable remotely
  • Taking ownership of customer problems and being pro-active in finding solutions
  • Identifying potential issues before they happen, and advising the customer accordingly

Key Skills:
  • Microsoft Server 2012-2019
  • Microsoft Exchange/Office 365
  • Good networking knowledge - routing, switching, TCP/IP, DNS and DHCP
  • Understanding of firewall concepts

If you are able to work well under pressure, can demonstrate experience of providing IT support and possess strong customer service, and have a full driving licence, this could be an amazing next step for you. You will be rewarded with a generous salary and pension. Contact Ellie for immediate consideration.

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