Income Team Manager

Net Worx Limited
Leicester, UK
08 Sep 2019
23 Sep 2019
Contract Type
Full Time
Income Team Manager


£37,398 per annum

35 hours per week

Our client is an award-winning provider of affordable, quality homes, but their business is about more than property - it's about people. They aim to put their residents at the centre of everything they do and offer first-class services to all.

They currently have an opportunity for an Income team Manager to join their dedicated team in Leicester and they really want to hear from you if you:
  • You have a passion for service excellence and continuous improvement.
  • Have the skills to manage, lead, motivate and develop a diverse team of Income Officers and professional staff.
  • Are flexible, able to adapt to changes and open to new ways of thinking.
  • Have a clear understanding of income recovery processes and procedures; and have the ability and commitment to deliver services focused on our customers that helps them sustain their tenancies.

Their Income Recovery Team is a brand new team having recently been re-structured to fully integrate it with their Tenancy Sustainability Team. They are already strong performers but have ambitious plans to become market leaders and upper centile performers within 2-3 years.

Reporting to the Head of Income; your role will be to lead on the day to day running and management of one of their two, centralised, income recovery teams; ensuring that agreed performance indicator targets are met; assisting the Income Manager and Head of Income in developing the service to reflect the constantly changing collection environment; and embedding policies and processes to maximise performance and sustain tenancies.

They reward their staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:
  • 26 days annual leave entitlement on joining, plus bank holidays, (pro-rated for part-time roles)
  • Opportunities to develop your career through training, including gaining professional qualifications, career coaching, mentoring etc.
  • Generous pension scheme
  • Health cash plan
  • Perkbox - High street discounts
  • Health and Wellbeing initiatives

If you require any of the attachments in a different format or you require support with the application process, please do not hesitate to contact us.

As a Disability Confident and Equal Opportunities Employer, they welcome applications from all suitably qualified candidates including those from minority groups and with a disability.


Closing date: Midnight, Sunday 22nd September 2019.

Shortlisted candidate's event: Monday 30th September 2019.

Interviews: Tuesday 1st/ Wednesday 2nd October 2019.

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