Field Service Technician

Recruiter
Venus Concept
Location
West London, UK
Salary
Competitive
Posted
14 Sep 2019
Closes
21 Sep 2019
Ref
1255187628
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Venus Concept Ltd. are a multi award winning global manufacturer of Medical and Aesthetic devices. We specialize in Laser and Radio Frequency technology.

We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

General Responsibility:
  • Experience with medical device repair and maintenance would be preferential.
  • Proficiency in laser technology.
  • Produce timely and detailed service reports
  • Diagnose errors or technical problems and determine proper solutions
  • Initiates contact with inactive accounts to generate new service business.
  • Responsible for all daily logistical matters and departmental tasks as assigned.
  • Maintains inventory reports.
  • Responsible for providing field support on Venus Concept equipment throughout UK & Ireland.
  • This support includes installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
  • The FST is expected to be office based as determined by managers and will also be expected to travel within the UK and abroad.
  • Occasional weekend work required to support trade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
  • Responsible to provide a high level of communication to the Service & Logistics Manager
  • Responsible to maintain accurate inventory of trunk stock parts.
  • Candidates must be highly organised, highly motivated and require minimal supervision once fully trained.


Candidate:
This position requires a minimum of 2 years' experience in a Field Service position.
Team player, proficient in reading and interpreting schematics. Good customer service background.Extensive travel.

Working Hours:

Mon - Fri 9:00am - 5:30pm

Benefits:
  • Private medical/dental insurance
  • Tools Provided
  • Company Van

This job was originally posted as www.totaljobs.com/job/87865997

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