Field Service Technician

Venus Concept
West London, UK
14 Sep 2019
21 Sep 2019
Contract Type
Full Time
Venus Concept Ltd. are a multi award winning global manufacturer of Medical and Aesthetic devices. We specialize in Laser and Radio Frequency technology.

We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

General Responsibility:
  • Experience with medical device repair and maintenance would be preferential.
  • Proficiency in laser technology.
  • Produce timely and detailed service reports
  • Diagnose errors or technical problems and determine proper solutions
  • Initiates contact with inactive accounts to generate new service business.
  • Responsible for all daily logistical matters and departmental tasks as assigned.
  • Maintains inventory reports.
  • Responsible for providing field support on Venus Concept equipment throughout UK & Ireland.
  • This support includes installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
  • The FST is expected to be office based as determined by managers and will also be expected to travel within the UK and abroad.
  • Occasional weekend work required to support trade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
  • Responsible to provide a high level of communication to the Service & Logistics Manager
  • Responsible to maintain accurate inventory of trunk stock parts.
  • Candidates must be highly organised, highly motivated and require minimal supervision once fully trained.

This position requires a minimum of 2 years' experience in a Field Service position.
Team player, proficient in reading and interpreting schematics. Good customer service background.Extensive travel.

Working Hours:

Mon - Fri 9:00am - 5:30pm

  • Private medical/dental insurance
  • Tools Provided
  • Company Van

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