Compliance Manager

Dundee, UK
28 Aug 2019
22 Sep 2019
Contract Type
Full Time
As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our positions, especially in our Compliance Manager role.

What does the Compliance Manager do?
The Compliance Manager is accountable for driving improvements to achieve regional service and compliance targets, through robust analysis of Courier performance on speed of service and ETA (Estimated Time of Arrival). You will have accountability for specific tasks as agreed with the Regional Compliance Manager, such as updating MI reports, contacting Couriers that are not achieving required levels of service and compliance and issuing service improvement strikes if necessary. Liaising with Field Managers to review Courier capabilities and ensure the Field Team carry out effective Courier improvement training sessions.
Our clients are extremely important to us and the service we delivery is key to our success. On occasion there are queries that the helpdesk cannot resolve so as Compliance Manager, you will support client queries to resolution.

What will make you our ideal candidate?
You will be an analytical thinker with a good understanding of Excel, Word and Powerpoint and be able to create spread sheets and pivot tables. Communication is key to this role so strong presentation skills are essential as well as being an effective communicator at all levels with the ability to influence. You will be able to demonstrate good problem solving skills and plan effective contingencies and solutions.

We can offer you a competitive salary, company car, bonus, 26 days annual leave plus bank holidays. We will contribute 3% into your pension, give you peace of mind through life assurance and also provide income protection cover. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we're sure we've got something for you.

As well as great benefits we can also provide you with the opportunity to further your career with vocational qualifications and in-house training.

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