Unified Communications Technical Support

Recruiter
Astra Recruitment
Location
Devon, UK
Salary
Competitive
Posted
16 Sep 2019
Closes
22 Sep 2019
Ref
1246532912
Contract Type
Permanent
Hours
Full Time
Our client based in Plymouth are looking for a Unified Communications Technical Support individual to join their ever growing team.

Main duties and responsibilities include:

• Provide second level support for system issues raised by the Service Desk.

• Monitor all IT systems infrastructures and plan ongoing developments in conjunction with service providers.

• Diagnose and resolve problems using systems administration and performance monitoring software tools.

• Communicate and work in close collaboration with other teams.

• Ensure documentation for system policies, technical specifications and operating procedures are maintained and updated.

• Maintain operational relationships with IT systems service providers

• Provide 24/7 support out of office hours on a rota basis with other members of the UC team.

Skills and attributes:

• Good time management and interpersonal skills.

• Ability to react calmly to situations in a time critical environment and work out a course of action to resolve problems.

• Ability to communicate across all levels within the company, third-party clients & external suppliers.

• French language skills are an advantage.

• Learn from past experience to increase knowledge and skills.

• Have a positive and constructive outlook on current and potential problems.

• High analytical ability.

Knowledge & qualifications required:

Computing degree or equivalent

• Experience installing, troubleshooting and operating communications technologies. Desirable technologies include the following:

1. Cisco CUCM

2. Cisco Jabber

3. Cisco IOS Gateways

4. VOIP

5. Genesys Contact Centre solutions

6. Call recording software

7. Windows (Desktop & Server)

• Experience deploying, supporting and troubleshooting IP telephony devices including desktop agents, desk phones and other end points.

• Network support/administration - good understanding of protocols and security - IP, DNS, DHCP, VPN configuration.

• Experience of monitoring tools

Disclaimer: Successful candidates will be contacted within 2 weeks by one of our consultants to be pre-screened before being submitted to the client.

Astra Recruitment Solutions Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

By applying for this job, you accept our Privacy Policy which can be obtained by contacting our office. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us

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