Business Analyst / Account Manager

Bromsgrove, UK
14 Sep 2019
22 Sep 2019
Contract Type
Full Time
Business Analyst / Account Manager Bromsgrove £35,000 - £40,000

I am currently recruiting for a Business Analyst / Account Manager growing organisation based in Bromsgrove. The Business Analyst will maximise revenue from existing customers and increase customer satisfaction levels with regular service reviews to ensure that customers are getting the best experience from software.

The Business Analyst / Account Manager will advise, consult and support on project requirements within our existing customer base through relationship building, definition of problem statements, business case support and high-level solution design and act as liaison between Customer Success and Product and Delivery Teams to ensure the robust capture of customer requirements. You will create and finalise accurate requirements documentation for submission to the Change Review Board and support with the creation of a Statement of Works and to agree sign off with the client prior to delivery team engagement.

The Business Analyst / Account Manager will scope customer requirements through meetings/calls, dissecting customer challenges and advising on best practice through solution and process consultation. You will have develop a strong understanding of the product set, ensuring that our software solutions are fully optimised and performing in line with the customer's expectations. It is essential that you are able to upsell and cross sell to our customers, working closely with the sales team to align strategies to explore every opportunity to widen our reach across our existing customers and educate customers on how products or services can benefit them financially and professionally.

The Business Analyst / Account Manager will have a practical understanding if the product offering both technical and procedural. An understanding of the cash cycle including payments, cash allocation and credit management is desirable. If you have the required skill set and you are ready for a challenging new opportunity please apply online today.

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