Internal Account Manager

Global 4 Communications Ltd
Horsham, UK
16 Sep 2019
21 Sep 2019
Contract Type
Full Time
Internal Account Manager

Basic salary: £26,000 plus uncapped commission (OTE £35K)

Location: Based in our Head Office in Horsham, West Sussex.

Hours: 8.30am - 5.30pm, Monday to Friday

Holiday: 25 days, increasing to 30 with service.

The Role:

To build positive relationship with the B2B internal customer base, to retain existing customers and maintain high customer retention levels. To meet targets by upselling new products/hardware to existing customers. selling and obtaining referrals for new business opportunities. Working with the Field Sales Team, handing over new referrals from existing customers.

Key Responsibilities:

* Grow and develop our existing customers base, by taking incoming sales enquires.

* Introduce additional product lines and new platforms to our existing customers.

* Upsell to existing customers.

* Answer customer queries.

* Update customer information on the in-house CRM System.

* Opportunity tracking / pipeline development.

* Keeping customers up to date with regards to installations / projects.

Key Requirements:

* Previous sales/account management experience.

* Excellent communication skills, both written and oral.

* Able to meet and exceed targets.

* Fact finding/determining a customer's needs.

* Self-motivated, financially driven and focused.

* Clear and confident telephone skills.

* Ambitious and hard working.

* High attention to detail.

* Telecoms experience preferred.

Company Benefits:

* Holiday entitlement 25 days' increasing to 30 days with service (plus bank holidays).

* Free on-site parking.

* Pension scheme.

* Childcare vouchers.

* Death in service benefit.

* Sky TV.

* Free tea and coffee.

* Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer

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