Service Desk Specialist x 3

Recruiter
Forward Assist Recruitment
Location
Birstall, UK
Salary
Competitive
Posted
16 Sep 2019
Closes
21 Sep 2019
Ref
1254778187
Contract Type
Permanent
Hours
Full Time
The Service Desk Specialist will provide support for incident resolution and request fulfillment that is customer focused in the delivery of service excellence and continual service improvement.Responsibilities
Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised and managed.
Delivering against agreed objectives, KPIs and SLAs
Collaborating with the wider operational, account and 3rd party teams to resolve incidents and service requests
Providing technical assistance to support colleagues, team and department
Identifying and owning continual service improvement, opportunities and initiatives.
Identifying, owning and escalating operational risks and issues.
Collecting and analysing data with which to contribute to management information
Supporting Team Leaders with Quality Management and CSAT activities and Escalation Management
Essential
The ability to work under pressure in a fast paced environment
Drive, self motivation and ability to work under own initiative
Previous IT and/or Telecoms Service Desk experience
Experience with developing or training others
Strong relationship building skills
Strong technical knowledge of the products and services supported by the desk
Strong verbal and written communication skills
Strong analytical/problem solving abilities.Desirable
Knowledge and experience working with ITSM tools such as Service Now
ITIL Foundation certification

25 days holidays, plus bank holidays, and the option to purchase more!
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married
Auto enrolment following probation into a salary pension scheme
Access to exclusive offers on a range our clients products

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