Claims Team Leader

Gibson Hollyhomes
Bradford, UK
28 Aug 2019
22 Sep 2019
Contract Type
Full Time
Claims Team Leader

£25,000 - £28,000

Team coaching focused

With 40 years' experience, my client is an award-winning company that are looking for a Team Leader within their claims department.

This is a really exciting time to join the company as they are currently on a journey, looking at revolutionising a lot of their current processes with a big focus on developing the claims department. The company are looking for someone who is particularly interested in coaching and developing staff members and that can be a key player in helping the team evolve through inspirational leadership.

My client is open to seeing people from all industry backgrounds, their main requirement is that they need someone who will thrive from delivering high standards of customer satisfaction through working with the team and developing their skills.

Key responsibilities include:

•Lead the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level standards

•Provide Coaching and Feedback to the team, helping them to develop their own personal skills and experience levels

•Be an active part of the ManagementTeam and to act as the communication conduit between front line staff and management. Ensure that any messages or strategies from the Leadership Team are accurately and appropriately delivered without dilution or alteration of the emphasis

•Responsible for the delivery of service level, quality and productivity targets within their teams, ensure individuals are achieving KPI's and responding to customer enquires within the limits of company policy

•Responsible for leadership of their direct reports, including all HR related issues

•Manage staff rota's to ensuring sufficient cover available during all opening hours, monitoring sickness and holiday levels.

•Responsible for conducting a formal performance appraisal annually for each member of the team as well as regular (monthly) 1-2-1s

•Able to contribute to the initial hiring and selection process of their direct reports

Key Skills and Experience required:

• A real passion for coaching and feedback skills, with the ability to implement and co-ordinate multiple colleague development plans simultaneously

•Passionate about providing excellent levels of customer satisfaction

•Excellent verbal and written communication with the ability to communicate in a professional and positive manner

•Ability to build strong relationships both internally and externally, including with the senior management team

•Excellent people skills and a team player with a positive attitude and ability to engage staff.

•Strong organisational and planning skills including the ability to work on a range of projects/tasks and to be able to establish priorities so that results are delivered and deadlines met

•High level of computer literacy/ IT skills including ability to effectively use MS Office products (specifically Word, Excel and PowerPoint).

•Enthusiastic, flexible, resilient and capable of using own initiative

•Ability to identify concerns and problems, know how they should be resolved and ensure that they are not only resolved in a timely manner but to the satisfaction of all parties involved

•Flexibility will be required around working hours to ensure that deadlines and customer requirements are met


·Group Personal Pension Plan

·Free Life Insurance - 4 x basic salary

·25 days plus statutory Bank Holidays

·Childcare Vouchers

·Cycle To Work Scheme

·•Holiday Buy Scheme

·Career progression opportunities

·Social working hours

·On-site parking

·Close to local shops and amenities

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