Customer Realisations Manager

Blackpool, UK
16 Sep 2019
23 Sep 2019
Contract Type
Full Time
Adecco are pleased to have the opportunity to work with aFinancial Regulatory regulated Consumer Lending company in Blackpool with over 10 years' experience working within the fanatical services

Job Purpose

To effectively manage customer accounts that have fallen into arrears and maintain all other accounts with a high level of customer service. Effectively communicating with customers to offer tailored solutions to achieve affordable outcomes which are in line with regulatory guidelines and Company policies and procedures.

The Customer Relationship Manager will work within a team to positively contribute to the delivery of departmental and business key performance objectives.

· Experience in a similar role within a financial services collection's environment is preferable.

·Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.

·Excellent attention to detail and a desire to provide excellent customer service.

·Understanding of how to interpret management information reports to enhance performance.

· Ability to positively contribute to a team.

·Ability to self-motivate and use own initiative to achieve individual target

·Strong communication skills with the ability to actively listen and show empathy.

·Excellent written and oral communication skills.

·Strong computer literacy including working experience on Microsoft Office.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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