Planning & Reporting Team Leader

Ecotricity Ltd
Stroud, UK
14 Sep 2019
21 Sep 2019
Contract Type
Full Time
About The Role

Planning and Insight is one of the most influential teams within Ecotricity. With sight of growth and customer experience objectives, you will shape a team of analysts to help deliver these, by providing forecasts, resource plans, reporting, real time management and admin and maintenance of the telephony system using a wide variety of programmes to do so. You'll ensure the above is provided in an a timely and accurate fashion.

The day to day role will also involve preparing and delivering 1-2-1's and development plans for those in your direct reporting line to encourage them to progress within their roles. You'll also lead Robotic Process Automation deliverables for Service through implementation and business benefits.

The post holder will also influence key stakeholders at all levels of the organisation, to make sure we are hitting, and where possible exceeding, key objectives. You'll be a champion of data by ensuring it is being used effectively and is providing true insight, as well as telling stories with the data. You'll ensure that all stakeholders have everything they need from a reporting and planning point of view to deliver business objectives. This role will lead the future development and implementation of New Voice Media and Monet phases to ensure we are impacting the business in a positive way.

You'll support the Planning and Insight Manager by supporting in the formation of budgets and forecasts and also work closely with the other members of the Planning and Insight team, providing support and input into e.g. customer research, segmentation studies, or competitor / market analysis as required.

You'll also carry out any other ad-hoc duties as requested by your Manager.

About the Candidate

We are looking for- -
  • A strong leader and exceptional team player who builds open and supportive relationships both internally and externally
  • Passion for reporting and planning
  • Experience using and leading change in WFM systems and forecasting
  • Engaging and motivating attitude and style
  • Measured approach to workload management, enabling delivery of key targets
  • Ability to foresee future challenges that may arise and plan to mitigate them
  • Ability to communicate with different stakeholders, especially within the management team
  • High level of numeracy, accuracy and problem-solving ability
  • Solutions focused and resourceful
  • Able to visualise, present and interpret data, and advise on strategies to improve company performance based on results
  • You are comfortable providing clear commentary on data, both in written form and when presenting to an internal audience
  • Have an understanding of different forecast methods and resource planning process

About Us

Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.

Our mission was and remains to change the way energy is made and used - after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.

Our model is unique: we use our customers' energy bills to fund the building of new sources of green energy. We like to refer to this as turning 'bills into mills' - energy bills into energy mills, whether that's wind, sun, sea or gasmills.

We've built over seventy wind and sun parks across Britain, we're planning to build Britain's first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!

We don't just focus on energy though - we built and run the Electric Highway, Britain's leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain's greenest mobile phone service, Ecotalk.

We're a not-for-dividend company too - which means we're free to use the money we make for our mission and our mission alone.

We do all of this with the help of our customers - and the awesome team of people here at Ecotricity. Our people believe in our mission - they're amazing at what they do, and they make a difference every day they come into work.

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