Head of IT Services Manager

Premier IT
Malvern, UK
15 Sep 2019
19 Sep 2019
Contract Type
Full Time
Role: Head of IT Services Manager

Location: Malvern

Salary: £50,000 - £55,000 + Benefits

A fantastic opportunity has arisen for an experienced Head of IT Services Manager to join a leading organisation in Malvern.

The successful candidate will be responsible for the in-life support and running of my client's platform deployed globally in the UK, India and Myanmar.

Responsibilities: Head of IT Services Manager
  • Excellent appreciation of customer service and strategies
  • Strong knowledge of technology infrastructure and services
  • Strong operations background
  • Track record of delivering major change programmes (technology, people and process)
  • Solid experience in a Senior IT Service Management role or Senior IT Service Delivery Management role
  • Strong team management experience
  • Strong knowledge of ITIL framework and core processes
  • Knowledge of leading Cloud services (SaaS, IaaS and PaaS)
  • Strong knowledge of ITIL framework and core processes
  • Excellent stakeholder management and strong influencing skills
  • Experience of supporting in a Senior IT role a large-scale enterprise SaaS product
  • Lead and direct teams to make sure that service level agreements (SLAs) in place with both external and internal teams
  • Customer SLA metrics
  • Internal & external support response times
  • Operational project delivery

Skills and Experience:
  • Responsible for customer service quality, principally delivered through the commercial functions in each region, with the commercial functions as major stakeholders
  • Experience of Service Now and JIRA (desired)
  • Experience managing platforms in an AWS environment
  • Pragmatic approach to business standards
  • SaaS Product Capacity Planning
  • Responsible for delivering reliable and secure software platform (including service desk, security, infrastructure and DevOps)
  • Improving customer service satisfaction through a continuous service improvement process
  • Responsible for effective management of the service delivery function

If you are an experienced Head of IT Services Manager looking for a new challenging role where you can feel valued in a well-established organisation then please send your latest CV to or call Jenny Collin on

This job was originally posted as www.totaljobs.com/job/87944591

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