Account Manager - Pre-Litigation Collections

Bridge Recruitment UK Limited
Bromley, UK
14 Sep 2019
21 Sep 2019
Contract Type
Full Time
Account Manager - Collections
Solicitors based in Bromley, Kent
Monday - Friday 9am - 5.30pm

£26,000 - £29,000 per annum

My client, a Solicitors based in Bromley, are currently recruiting for several Account Managers to join their team due an increased volume of business. The Account Manager will be required to support the Collections Department in the recovery of money on behalf of corporate clients (utility companies) in line with service level agreements. This role requires you to have business to business experience.

Main duties shall include:
· To take agreed actions to attempt to recover the debt, including issuing of standard written correspondence and undertaking telephone calls through an automated dialler
· To work complex disputes whilst adhering to industry regulation and guidelines
· To highlight and deal with vulnerable customers effectively
· To manage all transactions in line with the relevant client service level agreements
· To build and maintain effective professional relationships with client customers
· To deal swiftly with customer complaints in line with the departmental standards
· To monitor and review payments from debtors

The ideal candidate should:
· Senior/Account Manager experience in collections, from either financial services or utilities background
· Previous experience of working in a call centre environment
· Ability to work under pressure and to deadlines
· Good communication skills both verbally and in writing
· IT literate including good working knowledge of Microsoft Office Applications
· High levels of accuracy and good attention to detail

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