Workplace and Mobility Solution Architect

Chorley, UK
14 Sep 2019
23 Sep 2019
Contract Type
Full Time
DXC Workplace & Mobility Offering Solution Architect

Company Profile

DXC is a leader in managing, operating, and provisioning always-on IT services (Workplace, infrastructure, application and business process services) with ambitious growth objectives. To achieve these challenging goals, DXC continually develops Enterprise Services solutions that meet the client's outsourcing objectives.

Role overview

The Offering Solution Architect's (OSA) primary role is to design competitive, deliverable, affordable, innovative and profitable solutions that enable DXCs' clients to meet their business objectives. The OSA brings a combination of Business, technical and digital subject matter expertise in Workplace and Mobility services, knowledge in at least one vertical industry segment, the ability to work in a high performing team, and the ability to collaborate with clients at all levels of an organisation.


·Interacts with clients in a consultative way, asking probing, relevant questions to understand client business objectives, draw out underlying issues and validate solution options.Applies active listening techniques.

·Defines the solution strategy. Determines key differentiators that will resonate with the client to ensure the solution resolves the client business challenges. Ensures all aspects of the solution strategy are addressed to ensure that the solution strategy covers technical, delivery, financial and commercial aspects.

·Confirms the solution strategy with the client. Articulates the DXC view aligning to the client business and digital strategy.

·Provides subject matter expertise to clients in Workplace and Mobility during early deal stages to demonstrate DXC capability and articulate how a solution with DXC and partner offerings will support the client's business objectives.

·Translates the business requirements into a technical solution. Includes but separates additional services that add value and improve the total cost of ownership and/or business case. Identifies acceptable solution trade-offs and risks to both DXC and the client.

·Collaborates effectively with the appropriate delivery leaders to design the solution and agree on key solution parameters.

·Aligns the client's business objectives, the technical solution, and the Statement of Work. Develops and costs a cost-effective solution that meets the client's requirements, maximizes DXC's competitive advantage, and adheres to the allowable cost.

·Constructs a transformation plan that is based on a business journey, and walks the customer through the business value and outcomes delivered through that journey.

·Demonstrates the solution to the client when applicable and participates in proofs of concept required to close the opportunity with the client.

·Builds and maintains a deep understanding of DXC and partner offerings (features, advantages, and business benefits to clients) in Workplace and Mobility.

·Provides assistance to the delivery team by providing guidance on 'intent,' previous client discussions, and drivers for design decisions.

·Supports collateral creation, negotiation and implementation of required solutions in line with business need.

Skills and Knowledge:

·Demonstrated ability to build trusted relationships with CxO or Director level client executives.

·Ability to `tell a story` to explain the business problem, how the solution solves that business problem and the advantages that it brings. Tells the story from the customer perspective using relevant business and functional terms and is not just focused on the technical aspects.

·Subject matter expertise in Workplace and Mobility.

·Deep understanding of the role of IT within a chosen vertical industry segment including key business processes and associated IT trends. Ability to apply industry knowledge to solutions.

·Knowledge of emerging and trending digital technologies (i.e. AI, Mobility, Blockchain, Machine Learning, RPA, IoT, etc.) and how they intersect with industry-related business patterns.

·Understanding of the concepts of lean approaches and Agile methodologies and related methods (e.g. SAFe, Scrum, Kanban, DevOps); be able to apply these as appropriate in different client contexts.

·Ability to influence peers, team, organizational leaders and clients; challenges the status quo.

·Capability to "carry the room" when presenting or demonstrating solutions.

·Compelling communication inclusive of writing and speaking business and non-technical ability.

·Willingness to learn from and mentor others.

·Exhibits the following personal characteristics: reliability, confidence, collaboration, tenacity, positive attitude, proactive nature, flexibility, calm demeanor during pressure, ability to work in a team environment, and accepts responsibility as well as feedback and criticism.

Experience and Education:

·3+ years of experience in Workplace and Mobility.

·2+ years of experience architecting solutions with a strong understanding of sales and delivery.

·Bachelor's degree or equivalent required; Master's degree preferred.

·Technical certifications and accreditations for Workplace and Mobility.

·Ability and willingness to travel in particular to our Workplace and Mobility DTC in Chorley.

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