Service Desk Analyst

Recruiter
121 Jobs Limited
Location
Southsea, UK
Salary
Competitive
Posted
14 Sep 2019
Closes
21 Sep 2019
Ref
1245660956
Contract Type
Permanent
Hours
Full Time
We have an exciting opportunity for a Service Desk Analyst to join our clients offices based in Southsea on a temporary contract basis for 1 month with the possibility of an extension.

As the Service Desk Analyst, your main duties will include:
  • Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
  • Resolve calls at first point of contact.
  • Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
  • Administer parts of the technical environment, including user account administration.
  • Install and support a variety of software packages and hardware devices.
  • Be required to cross-skill with 2nd line support colleagues.
  • Create technical documentation and user guides.

To be successful for this Service Desk Analyst post you will need to have:
  • IT Service Desk Experience
  • Using a Service Desk logging system.
  • Active Directory / Windows administration.
  • Microsoft Office - intermediate/advanced (2010/2013/2016)
  • Windows 7 & 8.1 and 10
  • Exchange Admin.
  • Supporting users of software applications.
  • Have experience of providing an excellent customer experience.
  • Tenacity in pursuing resolution of difficult issues.
  • Have experience of dealing with difficult people and challenging situations.
  • Have experience of managing relationships with customers, colleagues and suppliers.
  • Have experience of finding and delivering solutions that are creative, fit for purpose and achieve fantastic outcomes for customers.
  • Creating documentation in a clear and concise way and following best practice.
  • Consistent, supportive, proactive and flexible in the way you deliver.
  • Positive and energetic, and take pride in your and our success.
  • Responsible and accountable for delivery of your personal tasks and outcomes.
  • A major contributor, who is committed to team success.

Start Date-

02/09/2019

Working Hours-

37 hours per week

Monday - Friday

Pay Rate-

£11.24 p/h

121 Jobs is acting as an Employment Business in relation to this vacancy.

This job was originally posted as www.totaljobs.com/job/87732711

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