Service Desk Analyst

121 Jobs Limited
Southsea, UK
14 Sep 2019
21 Sep 2019
Contract Type
Full Time
We have an exciting opportunity for a Service Desk Analyst to join our clients offices based in Southsea on a temporary contract basis for 1 month with the possibility of an extension.

As the Service Desk Analyst, your main duties will include:
  • Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
  • Resolve calls at first point of contact.
  • Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
  • Administer parts of the technical environment, including user account administration.
  • Install and support a variety of software packages and hardware devices.
  • Be required to cross-skill with 2nd line support colleagues.
  • Create technical documentation and user guides.

To be successful for this Service Desk Analyst post you will need to have:
  • IT Service Desk Experience
  • Using a Service Desk logging system.
  • Active Directory / Windows administration.
  • Microsoft Office - intermediate/advanced (2010/2013/2016)
  • Windows 7 & 8.1 and 10
  • Exchange Admin.
  • Supporting users of software applications.
  • Have experience of providing an excellent customer experience.
  • Tenacity in pursuing resolution of difficult issues.
  • Have experience of dealing with difficult people and challenging situations.
  • Have experience of managing relationships with customers, colleagues and suppliers.
  • Have experience of finding and delivering solutions that are creative, fit for purpose and achieve fantastic outcomes for customers.
  • Creating documentation in a clear and concise way and following best practice.
  • Consistent, supportive, proactive and flexible in the way you deliver.
  • Positive and energetic, and take pride in your and our success.
  • Responsible and accountable for delivery of your personal tasks and outcomes.
  • A major contributor, who is committed to team success.

Start Date-


Working Hours-

37 hours per week

Monday - Friday

Pay Rate-

£11.24 p/h

121 Jobs is acting as an Employment Business in relation to this vacancy.

This job was originally posted as

Similar jobs

Similar jobs