Customer Service

Recruiter
Page Personnel Finance
Location
Brighton, UK
Salary
Competitive
Posted
12 Sep 2019
Closes
02 Oct 2019
Ref
1215725543
Contract Type
Permanent
Hours
Full Time
Customer Service/ Brighton/ Business Support

Client Details

Our client in Brighton are looking for a Customer Service advisor to help our growing team

Description

The key responsibilities of a customer service advisor will be;
  • Provide 2nd line help desk support to customers within the business via email, phone and in person.
  • Troubleshoot and diagnose problems across software, hardware, or other computer systems.
  • Learn and understand bespoke software used by the business and support customer's technical issues with them.
  • Follow up with customers to ensure full resolution of issues.
  • Install and configure computer systems for new customers in the business.
  • Identify and suggest possible improvements to existing procedures.
  • Have the drive to self-improve both independently and with the assistance of the business.

Profile

The successful customer service candidate will;
  • Strong computer skills with the ability to diagnose and troubleshoot technical issues.
  • A logical thinker.
  • Familiarity with Windows desktop and server operating systems.
  • Basic knowledge of Mac and Linux operating systems.
  • Patience and analytic skills to learn and support bespoke software
  • Passion for technology and enthusiasm to improve efficiency of systems.
  • Great interpersonal and customer care skills.

Job Offer

£17,000-£18,000

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