Network Support Engineer

Daisy Group
Brierfield, UK
14 Sep 2019
02 Oct 2019
Contract Type
Full Time
The primary function of this role is to provide a technical response/ fix to incidents and service requests reported by Daisy customers, performing second line diagnostics to resolve or identify the best possible next escalation path. Our Engineers apply themselves to a diverse range of work and meet and exceed customer expectations and service levels.
  • Job Title: Network Support Engineer T2
  • Salary: Up to £35,000 DOE
  • Location: Reading/Birstall/Blackfriars/Nelson

Your Responsibilities:
  • Provide 2nd Line support for customer technical services including monitoring, incidents, changes and appropriate service requests within agreed service hours and to agreed service levels.
  • Carry out proactive maintenance to maximize availability including patching, config backup and capacity management.
  • Maintain your technical skills and upskill to cover all relevant technologies if/when required.
  • Keep abreast of new developments in your relevant technology.
  • Participate in Change Management process, creating and updating CAB Requests as appropriate, attending CAB meetings at request as appropriate to ensure proposed changes do not compromise network availability.
  • Establish effective working relationships with key parties from internal stakeholders to external suppliers; encourage stakeholder engagement and drive high quality working relationships.


Proven experience in Configuration, troubleshooting and fault finding on:
  • Cisco Routing and Switching Platforms including ISR, ASR, Catalyst and Nexus to a Tier 2 level
  • Cisco Security Platforms including firewall experience
  • Cisco Wireless Platforms including Controllers and Access Points
  • Tier 2 Broadband Support including Traffic shaping

You will also have:
  • Good time management skills to enable you to prioritise and deliver to tight time lines.
  • A positive, confident and client centric approach to work, with a desire to deliver consistently high quality service
  • A positive outlook with the ability to be flexible and adaptable.
  • Experience in team working to deliver excellent results
  • Excellent verbal and written communications skills
  • Ability to work in a fast-paced office environment where multi-tasking is a must
  • Security clearance (SC) or the ability to obtain this level of clearance is mandatory

  • Knowledge of Network analytical tools such as Wireshark.
  • Experience of Extreme R&S
  • Knowledge of Meraki solutions
  • Knowledge of Cisco and Extreme management tools,
  • Knowledge of Juniper and Extreme Firewalls
  • Knowledge of Wireless Technologies including Meraki, Cisco and Extreme
  • Knowledge of F5 Configuration and fault finding
  • Tier 2 Broadband Support including Traffic shaping

Additional information

What are the benefits of working at Daisy?
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer...
  • Up to 38 days holiday, plus bank holidays
  • The day off on your birthday!
  • Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals.
  • Access to excellent discounts and savings at more than 1,200 retailers
  • Access to exclusive offers on a range of Daisy products

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