Technical Support

Whurk Recruitment
Stockton-On-Tees, UK
15 Sep 2019
26 Sep 2019
Contract Type
Full Time
We are delighted to be recruiting for an exciting opportunity to be part of our award-winning Technology Team.Your main areas of responsibility will include: • Troubleshooting and resolving technical issues promptly, keeping customers and colleagues informed at each stage • Ensuring all incidents reach satisfactory resolution - with support from 3rd Party Partners • Prioritisation of tasks to ensure that service level agreement targets are met • Monitoring network availability and up-time, and co-ordinating action where required • Ensuring all service requests are completed professionally and efficiently • Log all work and fixes into a help desk system • Proactively resolve potential technical issues and mitigate operational / security risks • Support on-boarding of customers and help Client Services deliver outstanding customer service • Maintain/create training resources as well as deliver training to customers and teams40 hours per week. Standard working hours are 8.30am - 5.30pm.It is expected that the successful candidate will be able to accommodate changes to their working hours and be available to work weekends & evenings as required.

Skills Required

Knowledge, Skills and Experience Required: A high level of technical skills is essential for this role, with a good understanding of Networking, Microsoft products and virtualisation.Some of the technologies you would be expected to deal with include: Windows Server, SQL Server, VMware, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems (ideally Mitel), would be advantageous though not essential.Essential: A high level of technical skills is essential for this role, with a fundamental understanding of networking, server configuration, active directory, exchange management, Microsoft products and virtualisation.• At least 3 years-experience in a technical support environment • Good understanding of general server, storage and networking technologies • Excellent communication skills • Excellent documentation skills • Customer focussed • Able to work well as part of a team and individually • Maintain awareness of new and emerging technologies • Highly motivated - sets and achieves challenging goals • Quality management - ability to look for ways to improve and promote quality

Qualifications Required

Qualifications: Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
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