Technical Support

Recruiter
Whurk Recruitment
Location
Stockton-On-Tees, UK
Salary
Competitive
Posted
15 Sep 2019
Closes
26 Sep 2019
Ref
1261156449
Contract Type
Permanent
Hours
Full Time
We are delighted to be recruiting for an exciting opportunity to be part of our award-winning Technology Team.Your main areas of responsibility will include: • Troubleshooting and resolving technical issues promptly, keeping customers and colleagues informed at each stage • Ensuring all incidents reach satisfactory resolution - with support from 3rd Party Partners • Prioritisation of tasks to ensure that service level agreement targets are met • Monitoring network availability and up-time, and co-ordinating action where required • Ensuring all service requests are completed professionally and efficiently • Log all work and fixes into a help desk system • Proactively resolve potential technical issues and mitigate operational / security risks • Support on-boarding of customers and help Client Services deliver outstanding customer service • Maintain/create training resources as well as deliver training to customers and teams40 hours per week. Standard working hours are 8.30am - 5.30pm.It is expected that the successful candidate will be able to accommodate changes to their working hours and be available to work weekends & evenings as required.

Skills Required

Knowledge, Skills and Experience Required: A high level of technical skills is essential for this role, with a good understanding of Networking, Microsoft products and virtualisation.Some of the technologies you would be expected to deal with include: Windows Server, SQL Server, VMware, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems (ideally Mitel), would be advantageous though not essential.Essential: A high level of technical skills is essential for this role, with a fundamental understanding of networking, server configuration, active directory, exchange management, Microsoft products and virtualisation.• At least 3 years-experience in a technical support environment • Good understanding of general server, storage and networking technologies • Excellent communication skills • Excellent documentation skills • Customer focussed • Able to work well as part of a team and individually • Maintain awareness of new and emerging technologies • Highly motivated - sets and achieves challenging goals • Quality management - ability to look for ways to improve and promote quality

Qualifications Required

Qualifications: Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
This job was originally posted as www.totaljobs.com/job/87941982

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