Service Now Platform/Engineering Lead (F)

Lloyds Banking Group
Halifax, UK
15 Sep 2019
28 Sep 2019
Contract Type
Full Time
Lloyds Banking Group is aiming to be both the best bank for customers as well as the bank of the future - where we can meet ever-changing customer needs and help Britain prosper. A key driver to us achieving this would require a shift towards new approaches to developing the systems and applications that underpin the Bank. We are looking to reduce the overall IT estate, while increasing its capability by exploiting leading edge tools.

Our Service Now engineering team are responsible for the ongoing support of the Service Now platform in relation to innovation, roadmap, governance and health (upgrades) of the platform. The platform currently hosts the ITSM, HR, APM and GRC. The engineering team will also support and development of the IT Asset Management platform (Flexera).

What you'll be doing?
  • You'll deliver new and innovative solutions, whilst maintaining current level of service for users across a number of critical toolsets
  • You'll be working closely with Service Now Product Owners across a number of Business Areas and supplier partners to work with the Service Now Platform SME to develop and deliver new and exciting solutions on an enterprise level
  • You'll be developing, nurturing and working alongside a strong team that is growing and leading the services as well as running People and Finance elements like controlling expenditure
  • You'll agree Service and Operational Level Agreements, help define and document strategies and roadmaps whilst identifying/resolving possible risks
  • You'll win over hearts and minds as your service is intrinsically linked to supporting our digital and cultural transformation
  • You'll support colleagues by challenging poor practices whilst building meaningful relationships allowing influence across internal and external customer groups
  • You'll ensure we meet regulatory, compliance and audit requirements (e.g. SOX controls) to ensure our services are suitably robust

Your work will allow colleagues to interact and collaborate with all divisions, in a consistent and intuitive fashion. You'll have a genuine opportunity to craft the future direction of the Group's colleague experience and influence our divisions to align to new processes and ways of working.

What skills you'll bring?
  • The ability to lead a diverse technical team, nurture and develop the team
  • Whilst not essential, have knowledge of Service Now and/or Flexera, other have led platform teams with similar size and technology in the past
  • Examples where you've had to adapt and learn quickly to meet challenges
  • Preferably knowledge of Agile methodologies/practices e.g. Scrums and Sprints
  • Ability to develop a strategy and direction for the team
  • Looking ahead at the roadmap and strategic direction of Service Now or similar toolset in the past

What you'll get in return?

You'll enjoy being in an over and above diverse role, with lots of challenges to relish and we'll ensure you get real stretch so you benefit from wider career opportunities and progression.

We are passionate about diversity in our workforce and genuine about providing equal opportunity - we're also able to accommodate elements of flexible working to suit you.

We'll also provide you with a total reward package that includes:
  • A competitive base salary
  • A performance-related share bonus
  • Generous pension contribution ranging from 8%-13%
  • A flexible benefit fund to suit your lifestyle
  • Paid overtime and on call allowance
  • Private health cover
  • 30 days holidays (plus bank holidays)

So if this sounds like your ideal next role and you have the leadership, skills and background we are seeking then get in touch, we would like to hear from you.....

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