Customer Account Manager

CCA Recruitment Group
Glasgow, UK
15 Sep 2019
21 Sep 2019
Contract Type
Full Time
CCA are working with a large FS related organisation in Glasgow to hire an new Account Manager to handle the negotiations with secured debt customers to help to create a solution for each customer.

Responsible for management and servicing of mortgages including:
  • Day to day management of customer accounts
  • Communication (outbound and inbound calls, email and written) in line with company policies and procedures to ensure best customer outcome
  • Compliance and adherence with regulatory and legal requirements
  • Ensuring attention to detail is maintained at all times in accordance with Company's quality guidelines and expectations
  • In depth analysis of customers financial circumstances to ensure that genuine financial hardship/ vulnerable cases are dealt with in accordance with Company procedures
  • Ensuring customer records are maintained and updated following each communication

Escalation of complex arrears

To be successful in this role candidates would have the following:
  • Mortgage servicing background
  • Customer Centric approach
  • Strong negotiation skills and communication skills both written and verbal
  • Previous Contact Centre experience and/or financial services background
  • Good understanding of UK Mortgage markets and Regulatory Requirements an advantage
  • Managing your own caseload including relationship building with customers.

Basic salary to £22K to £25K per annum

For further information please forward your CV and we will contact you within 48 hours

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