Customer Account Manager

Recruiter
CCA Recruitment Group
Location
Glasgow, UK
Salary
Competitive
Posted
15 Sep 2019
Closes
21 Sep 2019
Ref
1261155392
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
CCA are working with a large FS related organisation in Glasgow to hire an new Account Manager to handle the negotiations with secured debt customers to help to create a solution for each customer.

Responsible for management and servicing of mortgages including:
  • Day to day management of customer accounts
  • Communication (outbound and inbound calls, email and written) in line with company policies and procedures to ensure best customer outcome
  • Compliance and adherence with regulatory and legal requirements
  • Ensuring attention to detail is maintained at all times in accordance with Company's quality guidelines and expectations
  • In depth analysis of customers financial circumstances to ensure that genuine financial hardship/ vulnerable cases are dealt with in accordance with Company procedures
  • Ensuring customer records are maintained and updated following each communication

Escalation of complex arrears

To be successful in this role candidates would have the following:
  • Mortgage servicing background
  • Customer Centric approach
  • Strong negotiation skills and communication skills both written and verbal
  • Previous Contact Centre experience and/or financial services background
  • Good understanding of UK Mortgage markets and Regulatory Requirements an advantage
  • Managing your own caseload including relationship building with customers.

Basic salary to £22K to £25K per annum

For further information please forward your CV and we will contact you within 48 hours

This job was originally posted as www.totaljobs.com/job/87939600

Similar jobs

Similar jobs