IT Service Desk Analyst

Recruiter
Venesky Brown Recruitment Ltd.
Location
UK
Salary
Competitive
Posted
15 Sep 2019
Closes
21 Sep 2019
Ref
1261154558
Contract Type
Permanent
Hours
Full Time
IT Service Desk Analyst - 3 month contract - Edinburgh
Our major public sector client has an exciting opportunity for two skilled IT Service Desk Analysts to join their dynamic team based in Edinburgh. You will be responsible for responding to Priority 1 and Priority 2 telephone calls from customers and for providing 1st line diagnosis and quick fix' resolutions where appropriate.
Essential skills:
•Experience of working with an IT Service Desk or similar ITIL support role
•Experience of incident management and working with relevant ITSM tools.
•Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
•Experience of supporting BlackBerry, Android and iOS devices (BlackBerry UEM)
•Experience of supporting Bitlocker encryption
•Experience of Active Directory - Users accounts and Groups
The ideal candidate will have experience of supporting Mitel Telephony or will be ITIL Certified, please use link to apply or call 07763580479 for further details.

This job was originally posted as www.totaljobs.com/job/87939779

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