Account Manager

Concept Information Technology Limited
Solihull, UK
15 Sep 2019
28 Sep 2019
Contract Type
Full Time
Are you an experienced Account Manager in the Telecommunications industry? Have you worked with clients in the Public Sector? Are you looking to join an established, market leading company? Yes? This could be the career move for you!

My client aim to change organisations digital experience in todays connected world. My client supply fully managed LAN, WAN and private internet solutions that enable businesses to stay connected.

Purpose of the role:
  • The Account Manager will be responsible for the successful delivery of products and services.
  • 'Leading' stakeholder and interface between the business and our customers.
  • Work as part of the sales team and ensure that our customers receive a first-class service consistently, escalating good and bad performance when necessary.
  • The key to this position is an outgoing, friendly, genial interaction with a wide range of people.
  • Connect with other people, to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done.
  • Attentiveness to other people; the ability to read other people, to listen to them, and to empathise with them is vital.
  • A faster-than-average pace will be the norm for this position.
  • There will be several "pots on the fire" at once, therefore the job requires one to shift from task to task quickly, and maintain a strong sense of urgency to keep everything going smoothly.

Key Responsibilities:
  • Support the sales team in all account activities
  • Be the 'on-site face' and co-ordinate all activities
  • Develop relationships with the on-site decision makers - procurement, sales, sales support, pricing, order management and finance
  • Ensure the ADP (Account Development Plan) is up to date with reporting, MI and account BAU transactional changes
  • Ensure the sales team is in the best possible position to grow the account whilst maintaining excellent service and renewals
  • Co-ordinate and deliver the weekly/monthly/quarterly reports and MI and use to improve the relationship and POD performance
  • Fully support the renewals process and ensure it is addressed in a timely manner to ensure immediate renewal
  • Ensure all weekly / monthly reports are accurate, useful and delivered on time
  • Provide full account support, co-operation to the team and your line manager is always aware of all issues - escalate where necessary.

  • Minimum of 3 years' experience of Account Management in the Public Sector of the Telecommunications Industry
  • Strong understanding of the Telecommunications markets within the UK, ideally within telecoms, voice and data networking
  • Experience in selling to and negotiating with C Level stakeholders within end user clients.
  • Experience in supporting Direct Customers and Channel Partners including Board Level customer presentations, senior marketing strategy and basic sales and product training for Sales teams.
  • Previous experience of major bid negotiation in addition to BAU sales
  • Strong existing relationships and network within the IT Reseller and VAR sectors.

What's on offer?
  • Competitive Salary
  • Substantial Commission Plan
  • Car Allowance
  • Private Medical Insurance (medical, mental, optical & dental)
  • Income Protection
  • Life Assurance
  • Holidays with option to buy or sell
  • Pension
  • Reward & recognition incentives
  • Cycle to Work Scheme

If this sounds like something you're interested in, don't hesitate to get in contact and apply below!

Joe Wilson
' 01384 245 863

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