Project Manager

Recruiter
Michael Page
Location
Angus, UK
Salary
Competitive
Posted
16 Sep 2019
Closes
03 Oct 2019
Ref
1253605424
Contract Type
Permanent
Hours
Full Time
As Project Manager - Libraries Team Leader, you lead or contribute to the smooth transition to a new library service structure and the continual improvement of services to enable continuous service delivery and productivity within companies owned Libraries.

Client Details

My client are the culture, sport and leisure trust for the county of Angus and has been operating since 01 December 2015. They are ambitious and aim to provide the best services for their communities as an enthusiastic, customer focussed and forward-looking organisation.

Description

The key responsibilities are as follows:-

Leadership and Management Responsibilities

Provide direction for the team; engage, motivate and inspire others; support the transformational change agenda; give a sense of purpose; and role model the company values
Lead and manage the team ensuring that they perform well and in line with service aims, goals and objectives
Lead and manage employees in accordance with company policies including the prioritisation and evaluation of work
Create an environment in which people can do their best work, setting and agreeing standards of performance
Account for and monitor expenditure from an agreed budget, including processing financial documents in accordance with company policies and financial regulations
Contribute to effective performance management in accordance with organisation requirements
Establish systems to gather and analyse information to ensure the work of the team remains focused and customer orientated
Promote continuous improvement and efficiency and encourage creativity and innovation with a focus on improving service outcomes, including contributing to the implementation of creative learning advisors for activity delivery, implementation of new library opening hours, implementation of appointments for lengthy enquiries, and implementation of new staff rotas
Support the development of efficient work practices and the implementation of digital service delivery wherever possible, ensuring the cost effective use of resources, including leading the implementation of RFID self-service technologyService Specific Responsibilities

Ensure company libraries teams provide high quality and efficient services according to the organisation's strategic aims and service level agreement
Prioritise and plan the delivery of the library service to meet the needs of customers, ensuring plans are in place and continuously reviewed to ensure a high standard of governance, compliance and audit
Be named point of contact for service delivery, ensuring effective two-way communication with the client. Monitor resource requirements and changes in service
Develop service standards and key performance indicators to monitor service delivery
Where required to meet service delivery, ensure all statutory reporting requirements are met
Continually explore opportunities to develop/improve systems and/or processes to achieve efficiencies and savings using digital delivery wherever possible
Ensure effective financial monitoring and reporting arrangements are in place for the library service
Work co-operatively with colleagues across company and partners to ensure service delivery continues to meet customer needs
Under the general direction of the senior management team, undertake, provide support and advice in respect of organisational initiatives, special projects and service reviews
Develop and maintain effective relationships with colleagues to provide an appropriate service and assist or lead in the introduction or refinement of current relevant policies, systems and procedures
Attend meetings and participate in working groups as required
Assist, where required, with the development and implementation of corporate and directorate plansProfile

Applicants should have the following:-

Customer Service Excellence

Promote a culture of respectful and open communication
Drive high quality, cost effective and customer centred innovative services
Set clear expectations about our responsibility to contribute towards achievement of local, regional and national outcomesContinuous Improvement

Promote a culture of continuous improvement and challenge the status quo to deliver excellence
Set clear and effective strategic direction, seeking opportunities to enhance services and improve performanceEngaged Workforce

Take personal responsibility for delivering your best work, be considerate of colleagues and work collaboratively across the organisation
Enhance capacity and capability throughout the organisation
Create an environment for a high performing, enthusiastic and motivated organisation
Champion change and promote resilience across all aspects of the organisation
Act as an ambassador for the organisationLeadership

Drive forward the delivery of company vision, mission and strategic aims
Motivate and inspire team to do their best work, establishing the standards of performance and behaviour required
Create and nurture partnerships and stakeholder relationships
Proactively deal with, and manage, conflict and conflicting needs effectivelyJob Offer

Competitive

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