Project Manager

CPS Group Limited
Ely, UK
16 Sep 2019
21 Sep 2019
Contract Type
Full Time
Project Manager // Cambridgeshire // EdTech Sector // £45,000 + benefits

Are you an experienced Project Manager looking for something different? Are you skilled in the delivery of software solutions to customers? Do you understand the importance of Customer Success? If so, then I'd like to talk to you!

My client, an award-winning solutions provider in the EdTech sector is seeking a Customer Success Project Manager to ensure their customers get the most from their products. You will build strong business relationships and lead customer projects from conception to deployment. You will be a trusted advisor to customers helping them to maximize value and impact from the organisations' solutions and services.

Responsibilities as Project Manager:
*Ensure a smooth transition from the presales phase, through to project scoping and client onboarding to the platform
*Own key parts of the customer engagement model, leading the customer user group, preparing and sending regular customer information packs
*Build relationships with organisations, improve customer adoption and ensuring value is well understood.
*Becoming a product genius, and over time delivering training webinars and product demonstrations to customers
*Produce and maintain client facing materials such as FAQs, how to guides and new feature spotlights
*Gather customer feedback and insight and share with the business
*Manage customer projects; capturing requirements, building project plans, visiting clients, monitoring and reporting status and dealing with issues as they arise

Skills / Experience:
*2-4 years' experience in project management or managing key accounts preferably for a software or SaaS provider
*Excellent understanding of the software sales and implementation process
*Self-motivated and results driven, enthusiastic with a can-do attitude and a bias for speed and action
*Highly organised, collaborative and detail oriented, able to juggle multiple, competing priorities with excellent communication and interpersonal skills
*Problem solver, comfortable managing and resolving conflict
*Ability to translate expectations from stakeholders into clear requirements and specifications
*Outgoing individual who enjoys building professional relationships with colleagues and clients alike
*Must have strong skills in critical tools such as Excel, Powerpoint, project tracking systems (Jira a plus)
*Familiarity with Agile Project Management techniques and or formal Project Management qualifications advantageous
*Driving licence held and able to travel UK wide

For a chance to grow and progress quickly within a growing organisation, please apply with your CV, or send it direct to (url removed)

Project Manager // Cambridgeshire // EdTech Sector // £45,000 + benefits

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

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