Global Trade Client Service Workflow Coordinator - Bournemouth

J.P. Morgan
Bournemouth, UK
16 Sep 2019
21 Sep 2019
Contract Type
Full Time
Business Overview

Trade Finance Operations provide end-to-end product coverage for international trade products, including client servicing, document support and product servicing and billing with a scalable support structure that allows for high-volume through-put. The team has a strong risk management program tailored for local regulations and the technology platform suits end-to-end core product needs. Trade Finance Operations provides unique offerings to different market segments.

Team Description

The EMEA Trade client service team is a hub and spoke model. There is a hub of 6 Client Service Account Managers located in Bournemouth with and extended team of 6 offering in-country client service from our Service Delivery Windows in Cairo, Dubai, Istanbul and Lagos.

The Workflow Coordinator role provides support to the Client Service Account Managers and includes the following activities:

  • Coordinate the workflow of the team, using a wide range of systems e.g. Outlook, Service Portal, TPS, TCFE
  • Complete end of day controls for the team
  • Collate and report a range of metrics for the team e.g. capacity plan, aging enquiries
  • Data Analysis - review trend and trouble shoot for solutions
  • Attend management meetings to record and distribute action points
  • Follow up with internal teams and/or clients for responses to inquiries
  • Participate in other initiatives within the Trade Operations department to support business strategy and objectives.

  • Excellent verbal and written communication skills
  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems
  • Data analytics advantageous

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