Senior Network Technician / Network Engineer / Team Leader

Ruxley Consulting
Woking, UK
12 Sep 2019
12 Oct 2019
Contract Type
Full Time
Senior Network Technician / Network Engineer / Team Leader

The IT Team Leader will be responsible for a team and will be the escalation point for European sysadmins and system engineers.

Skills required are
  • Advanced knowledge of networking and services in the Microsoft environment (Windows 10, Office 365 and Windows Server 2008/R2/12/R2/2016)
  • Advanced knowledge of TCP/IP networking, Firewalls and Load Balancing technologies.
  • Advanced knowledge of Server Administration on Windows 2008/R2/12/R2/2016, DHCP, DFS, Printing, Active Directory etc.
  • Experience of working with monitoring tools, particularly PRTG and System Centre Operations manager.
  • Troubleshoot and solve complex problems from initial discovery to resolution, without any repeat occurrences.
  • Must have background in dealing with stakeholders off shore

Preferred skills are
  • Prior work experience with Monitoring tools preferred
  • CCNA or MCSA certification preferred
  • Knowledge of ITIL, ISMS will be an added advantage
  • Exchange 2016 and hybrid with O365.

Key responsibilities
  • Acting as team leader and primary escalation point for European sysadmins and system engineers.
  • Diagnosing and solving hardware/software faults.
  • Responsible for high level office 365 administration.
  • Responsible for Server administration.
  • Responsible for Network administration, including firewalls and load balancers.
  • Responsible for Azure administration.
  • Responsible for checking alerting systems and managing system alerts.
  • Assisting with infrastructure upgrades & change control of infrastructure
  • Inventory & auditing of the physical assets and maintenance contracts, ensuring asset registry is kept up to date.
  • Helping with handover and training from the Projects team, to Operations teams globally.
  • Adherence to ITIL standards and best practices in Incident and Problem management.
  • Logging user incidents and queries.
  • Triaging logged tickets.
  • Analysing call logs to spot trends and underlying issues.
  • Asking targeted questions to diagnose and resolve issues.
  • Following up with customers, to ensure problem is resolved.

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