Technical Account Manager TAM

Robert Walters
Reading, UK
13 Sep 2019
03 Oct 2019
Contract Type
Full Time
An excellent opportunity is available with a payments technology business based in Reading who require a Technical Account Manager to undertake a split role between technical service and project support as well as existing client relationship management.

Reporting to the Head of Technical Account Management, you will:

  • Provide ad-hoc Technical Support to the key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
  • Liaise with clients alongside the Account Manager, representing the product and services from both a technical and software integration perspective.
  • Manage technical communications with client's technical team, project team, customer services team and senior executives
  • Proactively resolve business & technical problems.
  • Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.
  • Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.
  • Work with global front-line support teams for technical escalation and issue management.
  • Meet with existing clients for regular and ad-hoc service related reviews.
  • Work with clients to achieve an understanding of their core business and vertical and where the product can add value.
  • Project-manage larger customer engagements involving internal development teams or third party developers.
  • Maintain expert knowledge of products and services through training and self-study
  • Own and maintain Service Delivery Plan for each client.
  • Enter case information into the CRM to ensure appropriate resolution management.

Required Experience/Qualifications:
  • Demonstrated Technical Support and technology background and Account Management experience having overseen a single client account for a substantial period of time
  • Must have strong relationship management skills and experience and an ability to plan strategically
  • Must be able to skilfully prioritize and manage concurrent projects and issues.
  • Excellent written and verbal communication skills
  • Experience in working with cross-functional/cross-departmental and virtual teams
  • Self-starter with strong organization and resolution management skills
  • Must work well as a part of a team
  • Must demonstrate strong complex problem solving capabilities
  • Has competency in a technical skillset, such as networking principles or coding.

This is an excellent opportunity with a growing business in Reading. Please apply now or for further information contact Kayte Short at Robert

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