Technical Account Manager TAM

Recruiter
Robert Walters
Location
Reading, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
03 Oct 2019
Ref
1253554679
Contract Type
Permanent
Hours
Full Time
An excellent opportunity is available with a payments technology business based in Reading who require a Technical Account Manager to undertake a split role between technical service and project support as well as existing client relationship management.

Reporting to the Head of Technical Account Management, you will:

Responsibilities
  • Provide ad-hoc Technical Support to the key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
  • Liaise with clients alongside the Account Manager, representing the product and services from both a technical and software integration perspective.
  • Manage technical communications with client's technical team, project team, customer services team and senior executives
  • Proactively resolve business & technical problems.
  • Work collaboratively with the designated account team to ensure excellent customer service is offered consistently.
  • Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings.
  • Work with global front-line support teams for technical escalation and issue management.
  • Meet with existing clients for regular and ad-hoc service related reviews.
  • Work with clients to achieve an understanding of their core business and vertical and where the product can add value.
  • Project-manage larger customer engagements involving internal development teams or third party developers.
  • Maintain expert knowledge of products and services through training and self-study
  • Own and maintain Service Delivery Plan for each client.
  • Enter case information into the CRM to ensure appropriate resolution management.

Required Experience/Qualifications:
  • Demonstrated Technical Support and technology background and Account Management experience having overseen a single client account for a substantial period of time
  • Must have strong relationship management skills and experience and an ability to plan strategically
  • Must be able to skilfully prioritize and manage concurrent projects and issues.
  • Excellent written and verbal communication skills
  • Experience in working with cross-functional/cross-departmental and virtual teams
  • Self-starter with strong organization and resolution management skills
  • Must work well as a part of a team
  • Must demonstrate strong complex problem solving capabilities
  • Has competency in a technical skillset, such as networking principles or coding.

This is an excellent opportunity with a growing business in Reading. Please apply now or for further information contact Kayte Short at Robert Walters.com

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