Head of Customer Collaboration

Pod Talent
London, UK
16 Sep 2019
02 Oct 2019
Contract Type
Full Time
Head of Customer Collaboration



We are excited to be assisting a global FMCG company with the recruitment of their next Head of Customer Collaboration. This opportunity offers the chance to be the face of a leading FMCG company and gives ownership of the full supply chain relationship with their UK customers.

What's more, this role provides the opportunity to work with 3 direct reports to reduce waste, save costs and increase efficiency for both the client and their customers.

Your key responsibilities will include - but are not limited to:
  • Manage and own the Supply Chain relationship by supporting the Customer Supply chain managers with regular meetings with their retailers.
  • Drive excellence in all areas of Customer Collaboration thus creating a culture of continuous improvement.
  • Grow and develop the team and their skillset to equip them for the present and the future.
  • Align the strategic objectives and ambitions of the business towards customer supply chain collaboration.
  • Identify, start and implement new initiatives in partnership with the retailers.
  • Understand the customer processes and specificities to be closer to their needs to maintain a competitive advantage.

You will have/be :
  • A tenacious and resilient self-starter who is confident to work in an ambiguous fast-paced environment whilst able to think of the bigger picture.
  • The ability to build and manage trustful long-term relationships with all stakeholders by being inspiring and engaging.
  • 5 + years experience in customer collaboration.
  • Experience in managing a diverse team's development.
  • Able to grasp complex matters quickly.
  • Ideally experience with the food industry.
  • Knowledge of end to end supply.
  • Preferably educated to degree level.


£55,000 - £65,000

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.

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