Account Manager

Milton Keynes, UK
16 Sep 2019
21 Sep 2019
Contract Type
Full Time
ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Account Manager, covering the Milton Keynes area. This is a permanent full-time role working 37.5 hours per week, Monday - Friday 8am - 5pm. On offer is a salary banding of £40,000 - £45,000, dependent upon skills and experience.

General Overview:

The role of the Account Manager will to be responsible for the management of a local authority commercial facilities management contract in Buckinghamshire, consisting of engineering, cleaning and security services. The successful candidate will report to the Regional Director and will lead, direct & motivate facilities management staff, ensuring financial budgets & commercial/SLA obligations are achieved. To build sustainable partnerships with customers and key stakeholders and deliver the business strategy in the service area for ENGIE to achieve service objectives and profit while maintaining a high level of customer satisfaction.

Main Responsibilities/Duties Include:

  • To celebrate success and drive continuous improvement with the teams within the service area, developing staff and ensuring all have been provided with the mandatory and best practice training required to enable them to have the capability to carry out their roles.
  • To assist in the compilation of the concession monthly report, keeping deductions to a low level
  • Lead the FM operations of the building
  • Managing FM systems and procedures
  • Setting & managing budgets
  • Developing and managing client relationships
  • Hard & Soft Service management
  • Health & Safety
  • Environmental systems
  • Building inspections and PPMs
  • Ensuring exemplary customer service is delivered from the FM team
  • Continuous service development and improvement
  • Client and internal reporting
  • The above is not meant to be an exhaustive list and duties may include other reasonable responsibilities.

Qualifications or Required Experience:

  • Excellent Customer/Relationship skills with an ability to manage customer expectations
  • Good financial acumen with a proven knowledge of budgetary control and profit and loss accounts
  • Sound understanding and experience of risk assessment / management
  • PC Literate and knowledge of MS applications e. g. word, excel
  • Excellent motivation and influencing skills, with experience of managing a team
  • Experience managing multi-site, cross functional, Hard FM and Soft FM
  • Management of mobilisation, TUPE experience
  • To ensure the contracts statutory compliance requirements are fully met.
  • Fosters an environment of continuous learning, growth, innovation and calculated risks attracting high calibre people.
  • Exhibits self-confidence, energy, and drive rewarding and developing talent whilst seeking opportunities for personal feedback or self-development
  • Educated to HND/degree level, or held a senior position Excellent written and verbal communication skills
  • Member of BIFM (desirable)
  • Demonstration of the Company values & behaviours
  • Capable of building strong working relationships with stakeholders
  • Capable of sound decision making while working under pressure
  • Strong influencing and negotiation skills
  • Good delegation and management of performance skills

For more info rmation about ENGIE, please visit:

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview.

Additional Information
  • Posting Date: Aug 28, 2019

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