Credit Hire Claims Handler

NJR Recruitment
Warrington, UK
16 Sep 2019
02 Oct 2019
Contract Type
Full Time
Our Client, a highly regarded brand in the Insurance Claims arena, is recruiting for an ambitious Credit Hire Claims Handler to join their team in Cheshire.

As Credit Hire Claims Handler You will process claims from cradle to grave and provide support to all areas within the Operations Department, achieve and maintain company service standards at all times and complete regular updates to business partners regarding the progress of their claim.

Responsibilities include but are not limited to:

Ensure that notification of all claims reported to the business are completed within agreed service levels, effectively managing the FNOL process with the client to determine the most appropriate course of action

To gather and verify as correct, all documentation from the client/repairing garage/engineer and establish factual information regarding the client's claim

Act as the first point of contact for clients; ensure high levels of customer service at all times

Responsible for own time management and workflow

Thoroughly investigate each claim to ensure accuracy of information and verification of facts in order to establish liability

Liaise with all relevant parties such as repairing garages and third party insurers, in order to progress the hire claim

Arrange inspections, chase authorisation for repairs and monitor repair period in line with the ABIGTA

To undertake and record accurate mitigation investigation and justification for provision of hire vehicle that can be forward to third party insurers

Have an awareness and understanding of departmental targets and how you contribute to the achievement of this

The successful candidate will be an experienced Claims Handler with good technical knowledge including understanding of ABIGTA and relevant case law. You will possess excellent communication skills and the ability to remain enthusiastic when dealing with difficult customers. . You will work well to demanding work volumes and work well as part of a busy and successful team. Additionally you will be used to working to company targets and deadlines.

Truly an opportunity not to be missed!

For more information, please contact one of our specialist consultants today quoting Job Reference NJR 9481.

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