Customer IT Support Analyst

Gloucester, UK
13 Sep 2019
19 Sep 2019
Contract Type
Full Time
Around the world, our employees are united by our mission to save and sustain lives. Together, we create a culture that encourages colleagues to pursue rewarding careers -- where everyone has the opportunity to do meaningful work as a part of a team they respect, in an environment that values each person's contributions. We're happy you're interested in continuing your career journey with Baxter.


The Customer IT Support Analyst is part of the Global Service Delivery team, who are responsible for the installation, delivery and configuration of the Baxter ICNET product suite globally as well as the integration of other Baxter products. This key role in the Delivery team focuses on the installation, upgrading, supporting and troubleshooting of the global ICNET deployments as well as proactively monitoring the health of customers' servers and services and managing ICNET's customer connectivity infrastructure. The team is expanding and are looking for an experienced and dynamic individual with a strong IT background who can own and refine existing tasks while also acting at the IT subject matter expert to help define and shape the future of the IT services that the delivery team provides to the business.

Essential Duties and Responsibilities:
  • Install and configuration of ICNET software applications (IT phase)
  • Configure customer servers to ICNET requirements
  • Establishment of VPN connections to servers
  • Install Rhapsody Integration Engine
  • SQL Server and MySQL installation
  • Performing upgrades of ICNET software products and associated support tools including database and integration engine
  • Installation and Support of demonstration systems

  • Management of Mutiny networking monitoring infrastructure
  • Management of customer connectivity solution
  • N3 and site-to-site Firewall Management
  • Virtual Machine Management
  • Deployment and support of desktop virtual machines for customer connectivity solution

Server Operations; Investigate and resolve server related customer incidents:
  • Performance issues with ICNET software products
  • Windows Scheduler
  • SQL Server and MySQL performance tuning and general troubleshooting.
  • Database Backups
  • SMTP and SMS configuration
  • Connectivity issues - including VPN / Firewall / SNMP / RDP
  • Manage the migration of ICNET software between servers

  • Juniper or equivalent Firewall experience
  • MCSE or equivalent real-world experience
  • MySQL and/or MS SQL Server management and/or performance or proven experience
  • ITIL Frameworks or proven experience

Key Skill and Experience
  • Strong knowledge of Microsoft based server and desktop operating systems
  • Good knowledge of Active Directory
  • Working knowledge of IIS and/or Apache
  • Strong understanding of hardware and networks
  • Management and configuration of VPNs, Firewalls and Antivirus
  • Administration and performance management of MySQL and/or SQL Server
  • Some Linux experience (Ubuntu being our chosen Linux distribution)

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