Service Desk Engineer First Line Engineer

Recruiter
Anonymous
Location
Northallerton, UK
Salary
Competitive
Posted
15 Sep 2019
Closes
02 Oct 2019
Ref
1260813010
Contract Type
Permanent
Hours
Full Time
1st Line Support / Windows / Service Desk / ITIL x 3

Northallerton

11 month contract

£17 per hour


My client is looking for an individual with experience working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk.

As expected with a role of this nature candidates will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include:

Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.

In addition to the above, candidates must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable.

My client is looking to interviews ASAP, therefore please apply today to avoid disappointment.

This job was originally posted as www.totaljobs.com/job/87935376

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