Lead Contract Support

300 North Limited
Newcastle Upon Tyne, UK
15 Sep 2019
19 Sep 2019
Contract Type
Full Time
Lead Contract Support


Salary £28K plus benefits

Our client is looking fora Lead Contract Support to join their maintenance team in Newcastle.

You will provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team. Support the Finance & Contract Support Manager / Client Finance Manager with month-end and financial reporting.

The Role
  • Build and develop relationships with key business and account stakeholders, customers and external agencies.
  • Identify and help drive implementation of savings opportunities to ensure customer and company financial savings targets are maximized.
  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
  • Conducting supplier surveys on MySupplier
  • Compiling of the Customer Monthly Management Report
  • Where required, to attend client monthly meetings to review contract finances with Contract Managers and clients
  • Liaising with the client regarding payment of invoices
  • Weekly debt calls with contract teams
  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system, ensuring that SLA's are properly managed across all contracts
  • Continually develop systems to maximize efficiency benefits for the customer and the company.
  • Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
  • Support the preparation and delivery of monthly Contract Reviews.
  • Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client. Weekly email demonstrating forecast vs actual.
  • Managing the Contract Support Team to control the invoice pool.
  • Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.
  • Raising Purchase Orders when required.
  • Reviewing open Purchase Orders.
  • Policy and procedure compliance.
  • Comprehensive spend tracking.
  • Manage the team's submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.
  • Drive high quality financial performance to influence P&L result.
  • Ad-hoc reporting as requested by Business Unit or Business/Finance.
  • Team KPI management and support
  • Preparation of journals
  • Dynamics AX system champion
  • Co-ordination of sub-contractor files and E Logbooks, ensuring they are statutorily compliant with QHSE requirements
  • Reporting and management of work management system
  • Logging hazards & customer feedback on the QHSE Management Portal.
  • Management reporting.
  • Share best practice and innovation
  • Build a Contract Support Team and ensure team is effectively utilised.
  • Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery.
  • Update labour allocations to ensure accurate client reporting.
  • Holiday and sickness tracking and trending.
  • Lead the team performance through motivation and commitment.
  • Provide knowledge and understanding to coach and support others.
  • Hold Contract Support Team Meetings to share business updates and best practice.
  • Conduct Appraisals annually to include Personal Development Plans.
  • Culture carrier and promotes best practice.
  • Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team.
Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.Demonstrate knowledge of procedures and processes and deliver these to the required standard.Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.Webquotes and Concept System ChampionRaising proper process paperwork and documentations, governing this across the M & E portfolioEnsuring and driving uniformed contract information across M & E PortfolioAchievement of Business Unit (WIP/Debt/OPO/Forecasting / Contract KPI's/SLA's in line with business requirements
  • GCSE Maths and English or equivalent.
  • Higher educational qualifications to 'A' level (or equivalent)
  • Highly computer literate
IT Skills to achieve key tasks and give the business a sound reporting base.Superior written and verbal communication skills with strong oral presentation skills.Capable of working in a matrix environment.Organised and open to new ways of working to challenge inefficiencies
If you have the relevant experience and are looking for a new challenge, please apply immediately.

This job was originally posted as www.totaljobs.com/job/87934949

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