1st Line Support/Service Desk Analyst

Recruiter
Morgan Turner Group Recruitment
Location
Liverpool, UK
Salary
Competitive
Posted
15 Sep 2019
Closes
21 Sep 2019
Ref
1260812309
Contract Type
Permanent
Hours
Full Time
Our client a leading IT and communication provider is looking to recruit a hardworking, personable and enthusiastic 1st Line Support Specialist to join their expanding, supportive team.

Reporting to the IT Manager. Duties will include;

·Resolving customer issues via a ticketing system.

·Providing support via telephone, in person or remotely.

·Responding to software, hardware or network issues in adherence to service level agreements.

·Logging support calls.

·Undertaking fault finding on technical issues or escalating as required.

·Active Directory and user account management.

The successful candidates must be professional and possess first-class time management capabilities with a demonstrable willingness to contribute towards the team's success. Previous experience within a technical support role and or a relevant qualification would be desirable. Applicants must also be well organised, self-motivated, enthusiastic and capable of working using their own initiative and have excellent customer care/service skills.

This is an excellent opportunity to develop your IT career and in return the company offers a rewarding salary with an extensive benefits package and on-going training and support along with future career development options.

This job was originally posted as www.totaljobs.com/job/87932797

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